BrewMaster

So here's the story. I moved to my new place last June and I now have SBC DSL. At my old place I had Verizon. This shouldn't make a difference but somehow I think it does. Anyway, I had my D-Link 614+ wireless router set up at my old place and it worked just fine with the D-Link card I have in my laptop. Everything was peachy. Now that I've moved my wireles network doesn't work. The laptop and the router communicate fine but the router cannot access the internet. What's weird/lame is that I can plug in the network cable directly from my DSL modem to my laptop and I can get on the net with no problem. Something is preventing me from getting any internet access through my router and I can't figure it out. For the past year I just lived by plugging in with a network cable, but now that my wife got her new 700m she expects to connect wirelessly.

Things I've tried:
1) Unplugging all of the components in multiple sequences trying to reset everything. I've done this at least 10 times hoping something changes.
2) I went through the Windows XP internet connection set up wizard several times, no luck.
3) Running all of the SBC support tools that come with the service. I then removed all of them thinking they may be the culprit. Still no luck.
4) Re-configuring the router as I would if it was brand new and releasing and refreshing something relating to the DHCP.

I would appreciate any help that anyone can offer so that I can get my wireless network connected to the internet properly. I will be gone most of this weekend but I will try things one Monday or Tuesday. Thanks all.

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eSDee

Brew, does the WAP has ethernet ports on it as well? If so, are you able to connect to the internet that way or is the WAP completely unable to access the web?

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mechmike0034

Some DSL providers require you to clone the DSL modem MAC address in the router settings, some don't. Just a thought.

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bachviet

Did you reconfigure the router with new username and password?

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BrewMaster

i thought of that when i was posting but i haven't tried that yet. i will try it when i get home and let y'all know.

good idea. i'll use that to strangle you when my wife demands wireless access.

i forgot to list that under the things I tried, but I tried it last night. no dice. thanks though.

i didn't think that i need a username and password for my DSL line. I'll have to check my documentation from SBC. I don't recall ever using one when I connected with a wire.

bachviet

DSL (PPPoE) requires username and password.

DarkFury

Brew... first question.

For SBC Global... are you using a Speedstream modem? If so... what model number is it?

Certain modems for SBC Global have a default DHCP set in them (I think it is the 5300 series.. but don't quote me on that). For these modems, you will have to log directly into the modem (usually by connecting the modem directly to your computer and putting in 192.168.0.1 in your IE browswer) and change the administrative settings so that the modem operates in "bridge mode" versus being in DHCP mode.

If you do this, then the signal will bypass the modem and be picked up by your router. You can then assign your DHCP on the router as normal, however you might have to re-assign the default IP address of the router if it normally comes up as 192.168.0.1 since that is the IP of the modem.

Hopefully that info will help you with your problem.

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BrewMaster

DF, yes it is a Speedstream modem, model 5100. while i was looking at the config settings of the modem i saw that is is a PPPoE as bachviet suggested. I am going to try to get back into the WAP and put what I think might be the PPPoE login and password in there. we'll see...

BrewMaster

update: putting in the PPPoE did not help. I am going to attempt to mess with the modem and set it into bridge mode as DF describes. we'll see if I am able to do that. i question my own competence on this one. we'll see...

BrewMaster

DF, your advice worked perfectly. changed the modem to bridge mode, reset the router IP address, then released and renewed the DHCP. This problem has been a thorn in my side for almost a year now and I tried to ignore it as long as I could. Thanks to all of you for your help (except Airencracken ), I appreciate it.

doolittle

hey DarkFury is this what happens when windows sets up a network bridge? it bypasses the modem and works directly with your nic? or am i way off base?
i was just wandering what these bridges are that windows creates when you set up certian connections.

DarkFury

Booyah!!! The Dark one strikes again.

Glad I could help ya... Pretty much, if it is an SBC Global setup... I've seen it already (since I generally get called to help troubleshoot all my friends that got in on the good DSL deals from SBC.)

Fortunately for me.. I have the older Speedstream 5360 modem which doesn't try to do any of the DCHP bullcrap that the newer ones do today.

No... this is a problem created directly from the newer Speedstream modems that SBC is using now.

More or less... the modem tries to act as both a modem and a gateway. In most networks, you can't have 2 gateways active without some kind of bridge between them, therefore you have to change the modem's set up so that it acts as a bridge versus a gateway for it to play nicely with a router.

Pretty much, what SBC is trying to do is to corner the market on them controlling how many computers you have on your network... and they don't go out of their way (i.e. you have to call them) to tell you how to shut that crap off if you don't want the modem to act as a gateway.

BrewMaster

i figured it was something like that. they were no help when i called them last year. SBC insisted that the problem was with my router (even though it worked fine until the day I moved out of my old place) and they could not help me. they even told me to buy a new router (which obviously would not have helped).

I do have to say that in the 1 year I have had SBC the net has only gone down once for about an hour. With Verizon it went down for a few hours every 2 or 3 months.

Airencracken

I think my solution would've worked.

BrewMaster

OK, the problem seemed to re-emerge over the weekend while we were out of town and no one was home. The modem basically re-set itself and when I tried to convert it back to bridge mode last night it seemed to work for a second. But now when I plug the ethernet cable directly from the DSL modem to my laptop I can't even get into the modem. And there is no internet connection at all. It says the connection is refused when I put in the correct IP addy. I am going to call SBC to request a new, non-Speedsteam modem. Any other ideas?

DarkFury

Turn it off.. and leave it off for 2 minutes.

Give it time to reset itself then try again.

bachviet

I have a Speedstream also (not sure about the model) and I don't seem to have that problem.

DarkFury

How long you been with SBCGlobal?

If less than 2 - 3 years... then you probably have the older model that doesn't have these "issues"

doolittle

I doubt sbc will offer another brand of modem, sbc has been using speedstreams for a long time. however if you ask the mobile tech he may have an older speedstreem on his truck he could give or trade you. most of the speedstream modems ive hooked up need to be reset every once in a while, besides that they work fine. actually all of the high speed modems ive seen need to be reset everyonce in a while.

bachviet

Less than 2 years for sure.