NSS: Job Performance

Devhux · 08-29-2006, 10:44 PM

Well I had my 6 month performance appraisal at my current call center job (I guess I can't call it "new" anymore now that this has happened)

It went extremely well (I still have a job, despite my worst fears since my sales targets weren't that great).

What REALLY was icing on the cake however, was the fact that a few weeks later, my boss let my entire team know that my quality scores were the highest on our team.... not just for the past month or so, but ever since I started taking calls. This basically means that I'm delivering excellent customer service to my customers (I've had quite a few customer commendations already, which was a surprise to quite a few people, considering my limited experience in a call center environment). I've just been doing what comes naturally to me, and obviously it's working.

Needless to say, I think I've finally found something I'm good at, and have found a career that looks like it will work for me. I can't guarantee I'm going to stay with this particular company, but I do plan on staying in the call center/help desk field. I've actually set some long-term goals for myself relating to this, and overall am confident I can achieve them.

Prngr44 · 08-30-2006, 08:15 AM

Congrats!

Sales numbers? Better not be calling me during my dinner!!

kgsilvas · 08-30-2006, 09:21 AM

Congrats GuruX! Excelling at call center/help desk takes a special personality, and you obviously have that. Nice to hear that you're doing well and enjoying your work.

faither · 08-30-2006, 09:24 AM

Great job. It so nice to hear about people who are really jazzed about what they do. Excellent.

08-29-2006, 10:44 PM	#1
Devhux Rear Admiral Lower Half Join Date: Feb 2001 Location: Calgary Alberta Canada Posts: 2,511	NSS: Job Performance Well I had my 6 month performance appraisal at my current call center job (I guess I can't call it "new" anymore now that this has happened) It went extremely well (I still have a job, despite my worst fears since my sales targets weren't that great). What REALLY was icing on the cake however, was the fact that a few weeks later, my boss let my entire team know that my quality scores were the highest on our team.... not just for the past month or so, but ever since I started taking calls. This basically means that I'm delivering excellent customer service to my customers (I've had quite a few customer commendations already, which was a surprise to quite a few people, considering my limited experience in a call center environment). I've just been doing what comes naturally to me, and obviously it's working. Needless to say, I think I've finally found something I'm good at, and have found a career that looks like it will work for me. I can't guarantee I'm going to stay with this particular company, but I do plan on staying in the call center/help desk field. I've actually set some long-term goals for myself relating to this, and overall am confident I can achieve them. __________________ 0118 999 881 999 119 725... 3

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08-30-2006, 08:15 AM	#2
Prngr44 Rear Admiral Lower Half Join Date: Feb 2003 Location: St. Louis Posts: 2,620	Congrats! Sales numbers? Better not be calling me during my dinner!!

08-30-2006, 09:21 AM	#3
kgsilvas Rear Admiral Lower Half Join Date: Apr 2005 Posts: 2,245	Congrats GuruX! Excelling at call center/help desk takes a special personality, and you obviously have that. Nice to hear that you're doing well and enjoying your work.

08-30-2006, 09:24 AM	#4
faither Rear Admiral Upper Half Join Date: Nov 2000 Location: FL Posts: 3,240	Great job. It so nice to hear about people who are really jazzed about what they do. Excellent.

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