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Old 10-12-2006, 08:34 PM   #1
renovation
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SanDisk is great to deal with on RMA's

It happens I got a 2GB sd card that went bad. Called SanDisk-they asked a couple of questions, had me try one thing on the computer, then asked for the serial no. from the back of the disk. They sent me a email to RMA the disk back. Also in the e-mail was a link to print out the shipping label with prepaid shipping. All I had to do was supply the padded envelope. And those I keep in stock anyway. 2 days later after they get the disk I get an email with tracking for the new replacement disk. Per the tech support it was a brand new retail disk, not a refurb. unit. As of this moment I'm a happy camper. I'll let you know this next week if this is true.
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Old 10-13-2006, 10:04 AM   #2
ramazank2
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I have to disagree with your opinion. I sent a 2gb Sandisk usb drive in and it took over 3 months till it I got it back. (dropped in price 30% over that period) I kept getting updates saying it should arrive in 2 weeks. When I called they were incompetent. However, their website for RMA is pretty nice.
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Old 10-13-2006, 11:15 AM   #3
kgsilvas
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Thanks for the info renovation. We've got a few sandisk SD cards and I'm glad to know that it might go well if we need to return one of them.
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Old 10-15-2006, 10:57 PM   #4
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Quote:
Originally Posted by ramazank2
I have to disagree with your opinion. I sent a 2gb Sandisk usb drive in and it took over 3 months till it I got it back. (dropped in price 30% over that period) I kept getting updates saying it should arrive in 2 weeks. When I called they were incompetent. However, their website for RMA is pretty nice.
From my experience there must have been a problem someplace because its been great.
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