SS! Dawn power dissolver took the paint off my stove!

chrissy · 10-25-2006, 02:07 PM

I have been using this crap for about a year! Never had an issue with it before.

Was cleaning the stovetop, following the directions and the crap took the paint off the stove!

Now, the stove doesn't belong to me, it belongs to base housing. How can I fix it because this stove is FAR from the one I want to buy.

Prngr44 · 10-25-2006, 02:18 PM

Break out the White-Out!

DarkFury · 10-25-2006, 02:25 PM

Got|Touch-up Paint?

Markel · 10-25-2006, 03:09 PM

Try complaining to the company that is behind Dawn. I know of a similar situation (except that the product was notbeing used according to directions) when someone damaged their kitchen cabinets and ended up getting money from the company.

Of course, the directions probably include the "...try first in an inconspicuous place...." disclaimer.

chrissy · 10-25-2006, 03:30 PM

It does have that disclaimer, but after using it for a year? Nothing happening for a year?

I have to question long term use, build up, chemicals that might have stayed on the finish over the past year and cross contamination.

InfiniteNothing · 10-25-2006, 03:46 PM

I have to question the stove paint.

ray · 10-25-2006, 03:53 PM

Quote:

Originally Posted by InfiniteNothing

I have to question the stove paint.

It's pretty tough to take the paint off a stove, especially when stoves are meant to get dirty and users are supposed to clean them. Doesn't make sense that normal dish detergent would rip the paint right off. Seems a bit sketchy to me.

Was the stove brand new when you moved in?

chrissy · 10-25-2006, 04:03 PM

it's not normal dish detergent.

The stove was not new when I moved in. But it's not that old either. And if it was the paint, wouldn't it have taken it off within the first few uses? Not after weekly use for almost a year?

They replied.

Quote:

I'm sorry about your recent experience. Dawn Power Dissolver is not recommended for appliance lettering. There's a warning against this on the back of the bottle. I'm sharing your comments with the rest of the team.

Your satisfaction is important to us, so I’m sending you a coupon. You should receive it at the mailing address you provided within 7-10 days.

Thanks again for writing.

I wrote back again, it wasn't the hood, it wasn't the lettering, it was the paint on the stove.

The back of the bottle states "Painted surfaces, particularly metal, vary in quality. If in doubt, test on a small hidden area." Well, after a year and NOTHING coming off paintwise, wouldn't you think that the paint should have been fine?

SKinAZ · 10-25-2006, 04:18 PM

That sucks! I'd try calling someone at P&G before giving up or settling for a measly coupon for more of the stuff that caused the problem.

The good news is that the problem is fixable. Most appliance stores (and Home Depot) carry appliance touch-up paint. A little bit of light sanding and an application of the touch-up paint and it should be good enough to pass muster when you vacate your base housing.

Jeffbx · 10-26-2006, 06:03 AM

Send them a picture of the damage. That often gets the point across better than an e-mail which (obviously) they don't read very carefully.

Prngr44 · 10-26-2006, 07:38 AM

Ever have this problem with bumpers and chrome??

Maybe you're just one hell of a scrubber...

Sirrich3 · 10-26-2006, 09:22 AM

Must have been cheap paint on that stove...

chrissy · 10-26-2006, 11:36 AM

pictures of my stove

Note how the lettering stayed and the paint didn't?

Doing laundry today...
At least the washer and dryer belong to me and I am wanting to buy new ones next year

MikeD · 10-26-2006, 11:43 AM

Nice reply they gave you. "We understand that our product destroyed your appliance. We're sorry, how about a coupon so you can go buy more! We're cerain you have more appliances in your home, maybe we can take the finish off of those as well."

Sorry Chrissy, but looks like you just caught a raw deal here. I doubt you get much satisfaction from P&G.

InfiniteNothing · 10-26-2006, 11:51 AM

By the way it's pitted I'm going with bad paint.

ryan_self · 10-26-2006, 11:57 AM

Quote:

Originally Posted by MikeD

Nice reply they gave you. "We understand that our product destroyed your appliance. We're sorry, how about a coupon so you can go buy more! We're cerain you have more appliances in your home, maybe we can take the finish off of those as well."

Ha ha, I was thinking the same thing.

johnnymk · 10-27-2006, 08:26 AM

Quote:

Originally Posted by InfiniteNothing

By the way it's pitted I'm going with bad paint.

Most definitely!! It was just a matter of time no matter what would have been used. It is rusting from behind and will spread.
I will bet that other homes in your development have the same problem. (I am assuming the stoves are the same)

kgsilvas · 10-27-2006, 08:58 AM

Try sending the photos to both P&G and Frigidaire. Maybe one of them will cough up to repair the paint.

Markel · 10-27-2006, 09:09 AM

Quote:

Originally Posted by kgsilvas

Try sending the photos to both P&G and Frigidaire. Maybe one of them will cough up to repair the paint.

Or register DawnPowerDissolverSucks.com and start your campaign!

sizemic1 · 10-29-2006, 09:18 AM

Just get a can of appliance spray paint.

gwilks98 · 10-29-2006, 10:53 AM

Is it possible the stove is rusting from the inside, loosening the paint to the point where it could come off?

10-25-2006, 02:07 PM	#1
chrissy Admiral Join Date: May 2000 Location: OKC Posts: 5,046	SS! Dawn power dissolver took the paint off my stove! I have been using this crap for about a year! Never had an issue with it before. Was cleaning the stovetop, following the directions and the crap took the paint off the stove! Now, the stove doesn't belong to me, it belongs to base housing. How can I fix it because this stove is FAR from the one I want to buy.

10-25-2006, 02:25 PM	#3
DarkFury Secretary of the Navy Join Date: Feb 2001 Location: Chillin' N Da 'Hood Posts: 34,997	Got\|Touch-up Paint? __________________ DarkFury's Pimptopia - Don't Hate the Playa, Hate the Game! Home of the Original OG Pimp (accept NO imitations)

10-25-2006, 03:09 PM	#4
Markel Chief of Naval Operations Join Date: Feb 2001 Posts: 11,733	Try complaining to the company that is behind Dawn. I know of a similar situation (except that the product was notbeing used according to directions) when someone damaged their kitchen cabinets and ended up getting money from the company. Of course, the directions probably include the "...try first in an inconspicuous place...." disclaimer. __________________ stay low... keep moving...

10-26-2006, 09:22 AM	#12
Sirrich3 Rear Admiral Upper Half Join Date: Aug 2005 Location: In Sunny Southern California Posts: 3,950	Must have been cheap paint on that stove... __________________

10-26-2006, 11:43 AM	#14
MikeD President, Cowboys Nation Join Date: Dec 2004 Location: In the 'burbs, west of D.C. Posts: 5,139	Nice reply they gave you. "We understand that our product destroyed your appliance. We're sorry, how about a coupon so you can go buy more! We're cerain you have more appliances in your home, maybe we can take the finish off of those as well." Sorry Chrissy, but looks like you just caught a raw deal here. I doubt you get much satisfaction from P&G. __________________

10-25-2006, 02:18 PM	#2
Prngr44 Rear Admiral Lower Half Join Date: Feb 2003 Location: St. Louis Posts: 2,620	Break out the White-Out!

10-25-2006, 03:30 PM	#5
chrissy Admiral Join Date: May 2000 Location: OKC Posts: 5,046	It does have that disclaimer, but after using it for a year? Nothing happening for a year? I have to question long term use, build up, chemicals that might have stayed on the finish over the past year and cross contamination.

10-25-2006, 03:46 PM	#6
InfiniteNothing Chief of Naval Operations Join Date: Aug 2002 Location: San Diego Posts: 10,086	I have to question the stove paint.

10-25-2006, 04:18 PM	#9
SKinAZ Lieutenant Join Date: Mar 2006 Posts: 245	That sucks! I'd try calling someone at P&G before giving up or settling for a measly coupon for more of the stuff that caused the problem. The good news is that the problem is fixable. Most appliance stores (and Home Depot) carry appliance touch-up paint. A little bit of light sanding and an application of the touch-up paint and it should be good enough to pass muster when you vacate your base housing.

10-26-2006, 06:03 AM	#10
Jeffbx Fleet Admiral Join Date: Mar 2000 Location: Michigan Posts: 9,390	Send them a picture of the damage. That often gets the point across better than an e-mail which (obviously) they don't read very carefully.

10-26-2006, 07:38 AM	#11
Prngr44 Rear Admiral Lower Half Join Date: Feb 2003 Location: St. Louis Posts: 2,620	Ever have this problem with bumpers and chrome?? Maybe you're just one hell of a scrubber...

10-26-2006, 11:36 AM	#13
chrissy Admiral Join Date: May 2000 Location: OKC Posts: 5,046	pictures of my stove Note how the lettering stayed and the paint didn't? Doing laundry today... At least the washer and dryer belong to me and I am wanting to buy new ones next year

10-26-2006, 11:51 AM	#15
InfiniteNothing Chief of Naval Operations Join Date: Aug 2002 Location: San Diego Posts: 10,086	By the way it's pitted I'm going with bad paint.

10-27-2006, 08:58 AM	#18
kgsilvas Rear Admiral Lower Half Join Date: Apr 2005 Posts: 2,245	Try sending the photos to both P&G and Frigidaire. Maybe one of them will cough up to repair the paint.

10-29-2006, 09:18 AM	#20
sizemic1 Owww, I feel good! Join Date: Nov 2000 Location: Beautiful Temecula CA Posts: 2,002	Just get a can of appliance spray paint. __________________ [___] (O lllllll O) []==O=[]

User Name
Password
Remember Me?

10-29-2006, 10:53 AM	#21
gwilks98 Vice Admiral Join Date: Aug 2000 Location: StL Posts: 4,300	Is it possible the stove is rusting from the inside, loosening the paint to the point where it could come off? __________________ "I know the pieces fit, cause I watched them fall away." "Cold silence has A tendancy to Atrophy any Sense of compassion." MJK

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode