SS: Palm (Handhelds) -- Long --

Devhux · 06-18-2002, 01:21 AM

A while back, I decided I needed a PDA, and ended up purchasing the Palm m125. It seemed like a great deal at $299 (Canadian), but now I am not so sure.

The first handheld I purchased had a defective digitizer. For some reason, I was always having to re-calibrate the display every few days, as the accuracy just seemed to go downhill. Thinking this was just my bad luck (I'm a sucker when it comes to buying a defective product -- everything from my first scanner, to CD-Writer ended up being DOA), I decided to exchange it for a new one.

Everything seemed fine for about a month, when all of a sudden I started getting Fatal Exception errors. After a quick e-mail to Palm, I received a reply stating how to hopefully isolate the problem. Their solution seemed to work......... until recently.

Now, the handheld is virtually useless -- corrupting and/or losing data quite often. I've been fighting with Palm for a few weeks now trying to get this thing fixed, but nothing's been done yet (e-mail responses are extremely slow (when they respond at all).

Today however, things took a rather amusing turn. I received an e-mail regarding a customer satisfaction survey relating to my telephone support call with a specified Palm support rep. Funny thing is, I've never received a call from Palm on the issue, nor have I phoned them (their tech support # isn't toll free). The e-mail in question also indicated my particular case was closed on June 7th, 2002 (a fact which was unknown to me, but does coincide with the last e-mail I received stating to send them my shipping address (something I've sent to them several times since).

Needless to say, I'm currently stuck with a $300 (Canadian) paperweight -- and I'm not too happy. Even if Palm does finally pull through and replace/repair my unit, it probably will do little to improve my opinion of them.

Tommy Boomfiger · 06-18-2002, 01:44 AM

sorry to hear that guru. i had a m100 but i never liked it, so i got a sony. its getting old now, as its the first sony palm os model, but i still like it. if you ever decide to go for another palm os device, i suggest sony.

Devhux · 06-18-2002, 10:48 PM

Well, looks like this story "might" have a happy ending after all.

I received a note today from their warranty company (it appears to be outsourced from Palm) with complete shipping info for my Palm. I pay for shipping to them, they pay to ship back a replacement unit.

06-18-2002, 01:21 AM	#1
Devhux Rear Admiral Lower Half Join Date: Feb 2001 Location: Calgary Alberta Canada Posts: 2,511	SS: Palm (Handhelds) -- Long -- A while back, I decided I needed a PDA, and ended up purchasing the Palm m125. It seemed like a great deal at $299 (Canadian), but now I am not so sure. The first handheld I purchased had a defective digitizer. For some reason, I was always having to re-calibrate the display every few days, as the accuracy just seemed to go downhill. Thinking this was just my bad luck (I'm a sucker when it comes to buying a defective product -- everything from my first scanner, to CD-Writer ended up being DOA), I decided to exchange it for a new one. Everything seemed fine for about a month, when all of a sudden I started getting Fatal Exception errors. After a quick e-mail to Palm, I received a reply stating how to hopefully isolate the problem. Their solution seemed to work......... until recently. Now, the handheld is virtually useless -- corrupting and/or losing data quite often. I've been fighting with Palm for a few weeks now trying to get this thing fixed, but nothing's been done yet (e-mail responses are extremely slow (when they respond at all). Today however, things took a rather amusing turn. I received an e-mail regarding a customer satisfaction survey relating to my telephone support call with a specified Palm support rep. Funny thing is, I've never received a call from Palm on the issue, nor have I phoned them (their tech support # isn't toll free). The e-mail in question also indicated my particular case was closed on June 7th, 2002 (a fact which was unknown to me, but does coincide with the last e-mail I received stating to send them my shipping address (something I've sent to them several times since). Needless to say, I'm currently stuck with a $300 (Canadian) paperweight -- and I'm not too happy. Even if Palm does finally pull through and replace/repair my unit, it probably will do little to improve my opinion of them.

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06-18-2002, 01:44 AM	#2
Tommy Boomfiger Rear Admiral Lower Half Join Date: Nov 2000 Location: Chi town Posts: 2,348	sorry to hear that guru. i had a m100 but i never liked it, so i got a sony. its getting old now, as its the first sony palm os model, but i still like it. if you ever decide to go for another palm os device, i suggest sony.

06-18-2002, 10:48 PM	#3
Devhux Rear Admiral Lower Half Join Date: Feb 2001 Location: Calgary Alberta Canada Posts: 2,511	Well, looks like this story "might" have a happy ending after all. I received a note today from their warranty company (it appears to be outsourced from Palm) with complete shipping info for my Palm. I pay for shipping to them, they pay to ship back a replacement unit.

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