InternetIShop.com-Lousy Customer Service !!

TheBoss598 · 06-15-2003, 07:24 PM

The InternetIshop.com a online business dealing in PC hardware advertised a new shipment of GeForce-FX5200Ultra video cards. One hundred only available, regularly $219, on sale for $125.

Having done my research, I felt this was a very good deal so I placed a order with the company for one of the above video cards, product # VG-NV-8XFX5200. The description on my receipt lists this item# and the following description 4x/8XAGP-GeForce FX5200 Ultra 128 MB. I recieved the card and installed it in my PC thinking it was an Ultra not the regular FX5200, which is much cheaper.

A few weeks later I see an similiar ad on InternetIshop's website listing the FX5200 not the Ultra for $79. What do you know, exactly the same product ID # as the one they sent me as an Ultra. I contacted the company, they forwarded my complaint to their Tech. Dept and I get back an email stating, they made a huge mistake. It is my belief that all 100 customers probably got the cheaper version but paid for the more expensive Ultra.

All I ask for was the difference in price between $125 and $79 that the card I got was actually selling for. A difference of $46. They sent me back an email offering $35 as a refund. I called the company direct and ask to speak to a supervisor, his name was "David", Who's first response on hearing my complaint was "so" as if who cares.He was absolutely combative and uncaring at all concerning my complaint.

The company did send me an email offering a refund on the card if I removed it from my PC, packaged it up ,mailed it back ( I guess at my expense since no mention was made of it in the email) and I was subject to a 15% restocking charge.

This is a company that says they have 15 years of excellent customer service. It sounds to me like a company that may have deceptive and illegal practises.

PS. I sent an email to the company's administration link on their website about my complaint, they never replied back.

sbp · 06-15-2003, 08:04 PM

http://www.resellerratings.com/seller1787.html
Not too good a rating: Lifetime Rating: 5.16

Hi TheBoss598: The videocard installed as a GeForceFX 5200 and was clocked at GeForceFX 5200 speeds?

GeForceFX 5200 Ultra: core: 325 MHz, memory: 650MHz
GeForceFX 5200: core 250 MHz, memory: 400 MHz

Joshua · 06-16-2003, 07:13 AM

www.bbb.org

TheBoss598 · 06-16-2003, 03:24 PM

spb..Thank you for the info and the link, I posted there also. It made me feel so much better to read similiar horror stories with this company and their customer service. I am sure if I had returned the card, it would have ultimately ended up in someone else's system as new.

06-15-2003, 07:24 PM	#1
TheBoss598 Plebe Join Date: Jun 2003 Posts: 2	InternetIShop.com-Lousy Customer Service !! The InternetIshop.com a online business dealing in PC hardware advertised a new shipment of GeForce-FX5200Ultra video cards. One hundred only available, regularly $219, on sale for $125. Having done my research, I felt this was a very good deal so I placed a order with the company for one of the above video cards, product # VG-NV-8XFX5200. The description on my receipt lists this item# and the following description 4x/8XAGP-GeForce FX5200 Ultra 128 MB. I recieved the card and installed it in my PC thinking it was an Ultra not the regular FX5200, which is much cheaper. A few weeks later I see an similiar ad on InternetIshop's website listing the FX5200 not the Ultra for $79. What do you know, exactly the same product ID # as the one they sent me as an Ultra. I contacted the company, they forwarded my complaint to their Tech. Dept and I get back an email stating, they made a huge mistake. It is my belief that all 100 customers probably got the cheaper version but paid for the more expensive Ultra. All I ask for was the difference in price between $125 and $79 that the card I got was actually selling for. A difference of $46. They sent me back an email offering $35 as a refund. I called the company direct and ask to speak to a supervisor, his name was "David", Who's first response on hearing my complaint was "so" as if who cares.He was absolutely combative and uncaring at all concerning my complaint. The company did send me an email offering a refund on the card if I removed it from my PC, packaged it up ,mailed it back ( I guess at my expense since no mention was made of it in the email) and I was subject to a 15% restocking charge. This is a company that says they have 15 years of excellent customer service. It sounds to me like a company that may have deceptive and illegal practises. PS. I sent an email to the company's administration link on their website about my complaint, they never replied back.

06-16-2003, 07:13 AM	#3
Joshua Rear Admiral Upper Half Join Date: Jan 2001 Location: Long Island, NY Posts: 3,390	www.bbb.org __________________ The Apexer formerly known as SnotRocket. "Like I **ing said, "Ok, so I hear it may be a repost. Blah But I had never seen it, so..." ** you Canta." -Jenny 12/4/2003

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06-15-2003, 08:04 PM	#2
sbp Chief of Naval Operations Join Date: Dec 1999 Posts: 11,037	http://www.resellerratings.com/seller1787.html Not too good a rating: Lifetime Rating: 5.16 Hi TheBoss598: The videocard installed as a GeForceFX 5200 and was clocked at GeForceFX 5200 speeds? GeForceFX 5200 Ultra: core: 325 MHz, memory: 650MHz GeForceFX 5200: core 250 MHz, memory: 400 MHz

06-16-2003, 03:24 PM	#4
TheBoss598 Plebe Join Date: Jun 2003 Posts: 2	spb..Thank you for the info and the link, I posted there also. It made me feel so much better to read similiar horror stories with this company and their customer service. I am sure if I had returned the card, it would have ultimately ended up in someone else's system as new.

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