09-17-2004, 12:48 PM
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#1 |
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Lieutenant Junior Grade
 Join Date: Feb 2004
Posts: 173
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S: Customer Service lines
So I need to file a dispute with my CC company, MBNA, and I call them:
Option 1: Acct Info Option 2: Make a payment Option 3: End your call WTF? Those are the only three choices? Hang up, call a different customer service number. Same thing. Hang up, call another one, SAME thing. Now I'm at a loss. I just stay on the phone, thinking "what if I lose my card, or need to talk to a live person for any reason, I can't?" I do this for about 10 seconds, and suddenly I start to get more options. It stops, another 5 seconds, and it says "If you need to speak to a customer rep, dial 0."  I think this is a new tactic companies may be trying to reduce customer cards. It sucks.
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Careful where you extend your hand. You may pull it back bloodied. |
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09-17-2004, 01:03 PM
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#2 |
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Lieutenant
Join Date: Jul 2004
Location: The Jungle. Welcome.
Posts: 461
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whenever i get the feeling it's gonna be live rep terminator: rise of the machines, to get a real person i'll always dial 0, even when it's not a listed option. sometimes it'll say invalid option, but i've lucked out with it several times.
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09-17-2004, 03:29 PM
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#3 | |
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Captain
 
Join Date: Nov 2002
Location: Austin
Posts: 1,660
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i always use #* or 0 when trying to get an operator. And i beleive support for MBNA is based out of college station call center, but that may be just for the website help portion.
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09-17-2004, 05:58 PM
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#4 |
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Secretary of the Navy
 
Join Date: Feb 2001
Location: Chillin' N Da 'Hood
Posts: 34,997
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Sometimes if you just wait (and not choose anything), they'll connect you to an operator automatically....
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 DarkFury's Pimptopia - Don't Hate the Playa, Hate the Game! Home of the Original OG Pimp (accept NO imitations) 
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09-17-2004, 06:51 PM
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#5 |
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Captain
Join Date: Jul 2004
Location: Planet Mars
Posts: 1,699
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Best is # 0 if you are calling for support....
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09-18-2004, 06:36 AM
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#6 | |
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Admiral
 
Join Date: Jan 2001
Location: NYC
Posts: 6,302
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Quote:
Was just about to say that. Most systems do that for the non touch tone phones.
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Am I alone here? Is that it? Am I the only one who sees. Maybe we can learn to be just like him. Wear a little uniform. Yes, sir. No, sir. Thank you, sir. |
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09-20-2004, 07:58 AM
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#7 |
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Commander
Join Date: Nov 2001
Location: Chicago
Posts: 1,127
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I called United Airlines a couple weeks ago to make a reservation through their customer service desk (long story-- I usually use the web), and went through their touch-tone menu system and wound up in Kenny-G-Soundtrack Hell.
After about 10 minutes I decided to dial the same number from my cellphone and chose the "I have a rotary phone" option of not pressing any buttons. Within 2 minutes I was speaking to someone. My other line stayed waiting through the entire call. |
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09-20-2004, 08:26 AM
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Admiral
Join Date: Dec 2001
Location: Square On My Arse
Posts: 7,410
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Quote:
 And on a side rant...Listen carefully as the options have changed.....WTF they never change! Who do they think they are fooling on that one?
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09-20-2004, 10:27 AM
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#9 | |
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Captain
Join Date: May 2000
Location: Irvine, CA
Posts: 1,676
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Quote:
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-Mike |
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