Dell cancelling orders

thekidrocks · 03-15-2005, 06:40 AM

Has anyone else run into a problem with Dell cancelling your orders?

A week ago I used one of the coupons posted here for a good deal on a color laser printer (the 3100cn). I've been wondering where the printer was, and keeping in mind that you have to sign for a Dell package when UPS comes to your place.

So I checked the status today, and the order is missing from my order history. I go to the e-mail I received from them confirming the order, enter the data (order and customer number), and sure enough - they cancelled it.

Anyone else???

DJjeff1080 · 03-17-2005, 11:39 AM

I have only had this happen once, and it was because they entered my credit card number wrong over the phone...Hope it works out for ya.

thekidrocks · 03-18-2005, 09:19 PM

The problem I am having looks to be due to using too many coupon codes (seriously!).

Friends come to me when they want a new PC, time and time again. I've been partial to Dell, so I've bought quite a few systems though small business. Makes for a really good deal when Dell does not have free shipping at their outlet store... I just bill shipping to my UPS account for actual cost. Right now they have free shipping on PCs over $350 - oh the bargains on PCs UNDER $350! They are starting in the low $200s, with Dimension 4700s under $300.

Dell did send me a "account under review" e-mail. IOW don't call us, we'll call you.

03-15-2005, 06:40 AM	#1
thekidrocks Lieutenant Join Date: Feb 2005 Location: Northen Indiana Posts: 357	Dell cancelling orders Has anyone else run into a problem with Dell cancelling your orders? A week ago I used one of the coupons posted here for a good deal on a color laser printer (the 3100cn). I've been wondering where the printer was, and keeping in mind that you have to sign for a Dell package when UPS comes to your place. So I checked the status today, and the order is missing from my order history. I go to the e-mail I received from them confirming the order, enter the data (order and customer number), and sure enough - they cancelled it. Anyone else???

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03-17-2005, 11:39 AM	#2
DJjeff1080 Lieutenant Join Date: Dec 2002 Location: CA-SF-EAST BAY Posts: 221	I have only had this happen once, and it was because they entered my credit card number wrong over the phone...Hope it works out for ya.

03-18-2005, 09:19 PM	#3
thekidrocks Lieutenant Join Date: Feb 2005 Location: Northen Indiana Posts: 357	The problem I am having looks to be due to using too many coupon codes (seriously!). Friends come to me when they want a new PC, time and time again. I've been partial to Dell, so I've bought quite a few systems though small business. Makes for a really good deal when Dell does not have free shipping at their outlet store... I just bill shipping to my UPS account for actual cost. Right now they have free shipping on PCs over $350 - oh the bargains on PCs UNDER $350! They are starting in the low $200s, with Dimension 4700s under $300. Dell did send me a "account under review" e-mail. IOW don't call us, we'll call you.

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