SS: Globat - Page 2

Cubsfan · 04-09-2006, 11:37 AM

Quote:

Originally Posted by Vexille

make sure you read all the fine print and start way ahead of the 30 day notice they require before they zap you fro another year.

I'm looking at cancelling here soon. Anything I should know? Who did you talk to to cancel?

lights · 04-09-2006, 09:16 PM

there should be an option within your user menu for you to cancel.

Vexille · 04-17-2006, 10:56 AM

Make notes of every call, every chat session.

Follow up, follow up, follow up...

Their S.O.P. is to slow roll you, so be very persistent.

The webchat support will always try to get you to call the "Billing Department", which is an endless hold/voicemail hell...

I submitted my cancellation 5 days ago; it's still "pending"...

Vexille · 04-17-2006, 11:15 AM

This is a transcript of the chat session I just completed. The only edits I made were to insert the time frames in [ ] and I edited out my last name.

Thank you for contacting Globat Chat Support. You are now chatting with Technical Specialist 'sarrah'

sarrah: Hi and thank you for contacting Globat Signature Support! We have received your question (s) from the pre-chat survey and will answer you momentarily. Thank you for your patience.

James: thank you

sarrah: One moment please, I will get back to you shortly.
sarrah: You may submit a cancellation request by clicking on the following link: Submit Cancellation Request.
sarrah: Resend a cancelation form to amke sure.

James: I have already done that
James: I have a confirmation number
James: and the page where that option is at says cancellation pending

sarrah: You just have to wait

sarrah: Or call the billing dept to folow up
sarrah: It's 877-245-6228

James: I would like a confirmation that states I submitted the cancellation more than 30 days in advance
James: so I will not be billed

sarrah: Yeah

James: Can you confirm the date I submitted the cancellation?

[5 Minute Wait]

James: Hello?

[5 Minute Wait]

James: Hello?

[5 Minute Wait]

sarrah: Let me check
sarrah: PLease hold on

[10 Minute Wait]

sarrah: Cancel Status: PendingCancel (ticket ID CXS7ODXD for domain paximperium.net)

James : Do you show the date the cancellation was submitted?

sarrah: I'm sorry that is a on the billig system
sarrah: *billing

James : ok thank you

sarrah: This is a tech support!
sarrah: Thank you for visiting and appreciate your patience.
[Chat Ended]

04-17-2006, 10:56 AM	#33
Vexille Ensign Join Date: Jun 2005 Posts: 8	Rule #1 with Globat... Make notes of every call, every chat session. Follow up, follow up, follow up... Their S.O.P. is to slow roll you, so be very persistent. The webchat support will always try to get you to call the "Billing Department", which is an endless hold/voicemail hell... I submitted my cancellation 5 days ago; it's still "pending"...

04-17-2006, 11:15 AM	#34
Vexille Ensign Join Date: Jun 2005 Posts: 8	Another Example of "Customer Service" This is a transcript of the chat session I just completed. The only edits I made were to insert the time frames in [ ] and I edited out my last name. Thank you for contacting Globat Chat Support. You are now chatting with Technical Specialist 'sarrah' sarrah: Hi and thank you for contacting Globat Signature Support! We have received your question (s) from the pre-chat survey and will answer you momentarily. Thank you for your patience. James: thank you sarrah: One moment please, I will get back to you shortly. sarrah: You may submit a cancellation request by clicking on the following link: Submit Cancellation Request. sarrah: Resend a cancelation form to amke sure. James: I have already done that James: I have a confirmation number James: and the page where that option is at says cancellation pending sarrah: You just have to wait sarrah: Or call the billing dept to folow up sarrah: It's 877-245-6228 James: I would like a confirmation that states I submitted the cancellation more than 30 days in advance James: so I will not be billed sarrah: Yeah James: Can you confirm the date I submitted the cancellation? [5 Minute Wait] James: Hello? [5 Minute Wait] James: Hello? [5 Minute Wait] sarrah: Let me check sarrah: PLease hold on [10 Minute Wait] sarrah: Cancel Status: PendingCancel (ticket ID CXS7ODXD for domain paximperium.net) James : Do you show the date the cancellation was submitted? sarrah: I'm sorry that is a on the billig system sarrah: *billing James : ok thank you sarrah: This is a tech support! sarrah: Thank you for visiting and appreciate your patience. [Chat Ended]

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04-09-2006, 09:16 PM	#32
lights Intern to the Assistant Serf Join Date: Dec 1999 Location: in the surreal world of Got\|Apex? Posts: 1,344	there should be an option within your user menu for you to cancel.

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