09-25-2005, 06:32 PM
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Ensign
Join Date: Apr 2001
Location: USA
Posts: 8
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Dell Now Has 15% Restock!
Careful I found out after receiving a 9300 laptop that was CRAP from dell that they now want 15% restock no matter what (damaged, dislike, etc...) So my advice is to not purchase from Dell. Evidentally they are getting a lot of computers returned to them.
Sorry if in the wrong thread, but thought the Deals folks should know! |
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09-25-2005, 11:58 PM
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Commander
  
Join Date: Jun 2004
Location: Medford, MA
Posts: 1,011
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Quote:
Well, to quote Dell.com's return policy, found at http://www1.us.dell.com/content/topi...n&~section=010 : Quote:
That hardly sounds like what you're inferring. If the product is defective which I will assume includes items damaged in shipping, then there is no restocking charge. This charge seems nothing out of the ordinary for many merchants, B&M or online, in terms of its policy. Yes I agree it sucks. But it's nothing out of the ordinary and nothing to lose sleep about. If they had 15% restocking fees on items that were damaged, I'd throw a big fit about it, but I'm OK with this mostly because Dell has many many good deals all across the technology gadgets and items.
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If con is the opposite of pro, then what's the opposite of progress? |
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09-26-2005, 07:25 AM
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Admiral
 Join Date: Jul 2000
Location: Boca Raton, FL: By way of: Poway, CA; Gainesville, Fl; Penn Valley, Pa.
Posts: 5,680
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I have never heard of a restock fee on unopened and new products. It defeats the principle as restocking fees are to counter the lowered price they can sell it for as a result of it being opened.
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Welcome my son, welcome to the machine...Where have you been? It's alright we know where you've been.... |
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09-26-2005, 07:46 AM
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#4 | |
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Chief of Naval Operations
 
Join Date: Aug 2002
Location: raising my pimp hand strong
Posts: 13,038
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Quote:
lol. that's crap imho.
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70% of the world is covered by water. The rest is covered by Bob Sanders |
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09-26-2005, 08:52 AM
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#5 |
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What's Da Pho*?
Join Date: Aug 2001
Location: SoCal (714)
Posts: 13,296
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Usually at B&M stores, there is no restocking fee on peripherals, accessories, or software. I could understand the restocking fee on computers or laptops but not accessories or software.
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Dell Dimension 9200 | Intel Core 2 Quad Q6600 (2.4GHz) | 4x1GB DDR2 | 256MB nVidia GeForce 8800GT Dell Studio 17 | Intel Core i7-720QM (1.6GHz) | 2x2GB DDR3 1066MHz | 1GHz ATI Mobility Radeon HD 4650 Intel P4-C 3.0GHz | ECS 865PE-A | 3x512MB PC3200 | 128MB PNY GeForce 6600GT 
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09-26-2005, 07:47 PM
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#6 |
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Fleet Admiral
Join Date: Mar 2000
Location: Michigan
Posts: 9,390
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Whenever I have had to return a product to Dell, they offer to let me keep it for a 10-20% discount so they don't have to take it back. If I still want to return it they give me a full refund (even on one item that I had for over 21 days - their typical return window).
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09-27-2005, 08:35 AM
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#7 |
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Lieutenant
Join Date: Feb 2005
Location: Northen Indiana
Posts: 357
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Here's some inside info on the Dell restocking - from a UPS point of view. A friend works at UPS, a has told me of how many people order multiple Dell systems - only to return all but one system. It seems as through some people can't make up their minds when ordering, so they make up their mind at the UPS depot with the will call ticket in their hand.
Of course the unclaimed one costs Dell to 1) pay for shipping to the customer and 2) cost Dell to return it back to them... even when it is sealed. Add to that, the number of people who actually take them all home and keep the one they like - that sends the returns back to be refurbished/restored/repacked and sold through their outlet store for cheap. Just a case of people taking advantage of Dell, ruining it for the honest people. |
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