SS: Yet another company full of ****

Hiro · 11-22-2005, 08:27 PM

WARNING: 75% rant ahead!

Frankly, I'm getting ****ing sick and tired of the piss poor quality of service from companies that want my money. If you want my money, I want a level of service that I find acceptable. It's hard enough to find a company any more that makes me happy, now I am hoping to find companies that at least keep me in the field of neutral.

I bought a necklace for the girlfriend from this company: http://www.phoenixdesignjewellery.com/

The necklace:

In total, $237 shipped. Not bad for an all silver necklace. I ordered it on October 2nd of 2005. In the past month and a half I have been going back and forth in e-mails with this asshat asking about updates. He says it's sent but not sent with any form of tracking. I say okay.

At the beginning of November, I start e-mailing him again asking where it is. He says it was sent (but can't give me a specific day) and I should have gotten it. Low and behold, no necklace. After a few more e-mails, it was all too easy for him to say, "I'll just send you another one if it isn't there by tomorrow."

I respond with, "Okay, I will pay any extra costs for shipping this replacement with a tracking number." His response was that he would cover those costs.

Two weeks later, I still don't have a mother ****ing tracking number and when I e-mailed him on Friday, he says he'll give me a tracking number on Tuesday (today). Still no tracking number and I try to file a dispute through PayPal.

Sorry, your purchase is over 45 days, we can't help you. We encourage you to contact the seller.

WHAT THE ****?!

Updates later as they arise, I am on hold with PayPal now.

Hiro · 11-22-2005, 08:34 PM

PayPal: "I put in an appeal and you should have a response within 24 to 48 hours on whether or not we will follow up. K, thx, bye."
Me: "......."

Jenny · 11-22-2005, 10:19 PM

lol K, thx, bye. Exact quote?

Good luck!

BigJon · 11-22-2005, 10:20 PM

Sux man. And I remember how excited you were about that necklace.

Cubsfan · 11-22-2005, 10:23 PM

Big part of the reason that I only buy through trusted sellers online. (i.e. Somewhere big, like Amazon, or somewhere that has a B&M store) And I never pay through paypal if I can help it.

nickel · 11-23-2005, 06:03 AM

how frustrating.

the "no form of tracking" when he first supposedly sent the necklace out would've made me nervous from the start.

i guess you really have reinforced the fact that we should all just buy from trusted retailers.

Mommypooh · 11-23-2005, 07:39 AM

Dude I am sorry. That totally sucks. I hope it all ends up working out for you.

Hiro · 11-23-2005, 05:10 PM

PayPal pretty much told me they can't do anything.

They've e-mailed the seller but that's all they are going to do and it won't be followed up. It's just a mark against his account and if it becomes frequent with future buyers, then his account will be looked at. Other than that, I am on my own.

I..really...can't...say...how...pissed...off...I...am.

IrishSS · 11-23-2005, 06:01 PM

Most people don't realize this even exists...

http://www.ifccfbi.gov/index.asp

The Internet Fraud Complaint Center (IFCC) is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C).

IFCC's mission is to address fraud committed over the Internet. For victims of Internet fraud, IFCC provides a convenient and easy-to-use reporting mechanism that alerts authorities of a suspected criminal or civil violation. For law enforcement and regulatory agencies at all levels, IFCC offers a central repository for complaints related to Internet fraud, works to quantify fraud patterns, and provides timely statistical data of current fraud trends.

Trust me, they investigate everything. Their office is right across the street from me and i've been there hundreds of times. Good people working there, genuinely concerned with helping those who have been ripped off.

hoey222 · 11-24-2005, 06:39 AM

was the paypal sent using real funds or credit card?

if you used a cc you could have your cc chargeback paypal to reclaim your money.

Hiro · 11-24-2005, 10:55 AM

Quote:

Originally Posted by hoey222

was the paypal sent using real funds or credit card?

if you used a cc you could have your cc chargeback paypal to reclaim your money.

Check card. And I will be calling my Bank when they open again on Friday.

thekidrocks · 11-24-2005, 06:47 PM

Quote:

Originally Posted by IrishSS

Most people don't realize this even exists...

http://www.ifccfbi.gov/index.asp

The Internet Fraud Complaint Center (IFCC) is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C).

IFCC's mission is to address fraud committed over the Internet. For victims of Internet fraud, IFCC provides a convenient and easy-to-use reporting mechanism that alerts authorities of a suspected criminal or civil violation. For law enforcement and regulatory agencies at all levels, IFCC offers a central repository for complaints related to Internet fraud, works to quantify fraud patterns, and provides timely statistical data of current fraud trends.

Trust me, they investigate everything. Their office is right across the street from me and i've been there hundreds of times. Good people working there, genuinely concerned with helping those who have been ripped off.

I learned that they are useless. Worth a try of course, but don't expect results.

rockets26 · 11-24-2005, 10:56 PM

Company is in UK. That has to complicate things i'm assuming.

Hiro · 11-28-2005, 08:14 PM

Update: The sender still refuses to get me a tracking number. Just keeps replying with, "I told you already, it's sent." As if I should trust him on this.

Bank of America has refunded my money and is sending me out legal documents to sign and send back with the e-mails as evidence.

PayPal still refuses to help...although when Bank of America gets involved I am sure they will.

Necklace still hasn't arrived.

As my girlfriend says, now that Bank of America is involved, we can just send an e-mail to this guy saying, "That's right, you got owned by the Bank of Motherf***ing AMERICA!" (this is for humor)

nickel · 11-28-2005, 09:16 PM

Quote:

Originally Posted by Corsec

Update: The sender still refuses to get me a tracking number. Just keeps replying with, "I told you already, it's sent." As if I should trust him on this.

Bank of America has refunded my money and is sending me out legal documents to sign and send back with the e-mails as evidence.

PayPal still refuses to help...although when Bank of America gets involved I am sure they will.

Necklace still hasn't arrived.

As my girlfriend says, now that Bank of America is involved, we can just send an e-mail to this guy saying, "That's right, you got owned by the Bank of Motherf***ing AMERICA!" (this is for humor)

looks like things are going to work out in your favor

have you ever bought anything from a UK site or any other country for that matter? i haven't ventured.

Hiro · 11-28-2005, 09:59 PM

No, this was a first time over seas buy.

Hiro · 11-29-2005, 03:02 PM

Update: Necklace arrived today, it was sent out six days ago after I had made it clear I wasn't screwing around and I was contacting PayPal / Bank of America.

PayPal fully denied the appeal on the case review stating that I was on my own to get either a refund or the item.

I closed the open appeal with Bank of America. Bank of America was the only one who seemed willing to help, and they did refund my money when I first initiated the comlpaint. I just had to pay it back to them when I closed the case.

I'll get a real life picture of the necklace tonight.

Tse How · 12-03-2005, 09:40 PM

awesome. I love B of A. They've never provided anything short of satisfactory service.

Also, F Paypal. Same thing happened with them over an internet purchase of mine 4 years ago - they wouldn't do anything, so I turned to my CC provider, MBNA. Hell yah. MBNA / Visa laid the smack down on Paypal.

Of course my Paypal account was frozen (but I had no $$ in it anyways), but hey, I wanted my $650 back.

Glad you got your necklace from the vendor.

speedracer120 · 12-03-2005, 10:29 PM

Quote:

Originally Posted by Tse How

awesome. I love B of A. They've never provided anything short of satisfactory service.

You're probably the only person from whom I've heard that. Even BofA employees I've know hate how they screw everyone. But of course that's on the banking side, you're probably talking about their CC service. Which I do have right now because they took over two companies of which I have accounts with, so far they seem ok.

cmdenter · 12-09-2005, 07:42 AM

Oh, poor man!

larkshall · 12-16-2005, 07:56 AM

We too have been 'had' by this individual. IE ordered goods, and had either delays, promises etc. We are in the UK

It may interest you to know that we have have contacted trading standards, and they have asked us to write to him via recorded delivery mail demanding a refund in full by a given date. If he fails to comply, then Trading Standards can commence action for recovery.

For your interest the telephone number quoted on the website is FRENCH not a UK number.
There is a French website quoting his address in France (we have sent the same letter there).

Here is his mobile number 07967907491. The French address is Phoenix Design, 15 chemin de Trauquetard, Boissel, 81600 Gaillac, France.

Please keep us updated with your situation as if Trading Standards have to take action they will be interestered in other people who have been affected.

Regards
David Low

larkshall · 12-16-2005, 08:32 AM

You maybe interested to know that there is a recorded messae on the original telephone number for Phoenix Deisgn 01737 7880548. I have checked the mobile number but there is no reply at present just an answering service, the same as the French number.
My order was placed a few days after yours and has followed excatly the same pattern.

David Low

11-22-2005, 08:27 PM	#1
Hiro Rear Admiral Upper Half Join Date: Feb 2001 Posts: 3,654	SS: Yet another company full of ** WARNING: 75% rant ahead! Frankly, I'm getting ing sick and tired of the piss poor quality of service from companies that want my money. If you want my money, I want a level of service that I find acceptable. It's hard enough to find a company any more that makes me happy, now I am hoping to find companies that at least keep me in the field of neutral. I bought a necklace for the girlfriend from this company: http://www.phoenixdesignjewellery.com/ The necklace: In total, $237 shipped. Not bad for an all silver necklace. I ordered it on October 2nd of 2005. In the past month and a half I have been going back and forth in e-mails with this asshat asking about updates. He says it's sent but not sent with any form of tracking. I say okay. At the beginning of November, I start e-mailing him again asking where it is. He says it was sent (but can't give me a specific day) and I should have gotten it. Low and behold, no necklace. After a few more e-mails, it was all too easy for him to say, "I'll just send you another one if it isn't there by tomorrow." I respond with, "Okay, I will pay any extra costs for shipping this replacement with a tracking number." His response was that he would cover those costs. Two weeks later, I still don't have a mother ing tracking number and when I e-mailed him on Friday, he says he'll give me a tracking number on Tuesday (today). Still no tracking number and I try to file a dispute through PayPal. Sorry, your purchase is over 45 days, we can't help you. We encourage you to contact the seller. WHAT THE **?! Updates later as they arise, I am on hold with PayPal now. __________________ -Corsec-

11-22-2005, 10:19 PM	#3
Jenny Chief of Naval Operations Join Date: Mar 2000 Location: Kansas City area Posts: 10,947	lol K, thx, bye. Exact quote? Good luck! __________________ Check out my spoilers for over 20 shows @ SpoilerFix.com Check out my TV blog, where I post weekly & daily TV schedules, TV news, interviews with TV stars & more! All new TV forums as well @ TV Is My Pacifier

11-22-2005, 10:20 PM	#4
BigJon Vice Admiral Join Date: Sep 2000 Location: In the kitchen...skinning onions... Posts: 4,946	Sux man. And I remember how excited you were about that necklace. __________________

11-23-2005, 06:03 AM	#6
nickel Vice Chairwoman, Joint Chieftess of Staff Join Date: Feb 2002 Location: Jeterville, NYY Posts: 17,786	how frustrating. the "no form of tracking" when he first supposedly sent the necklace out would've made me nervous from the start. i guess you really have reinforced the fact that we should all just buy from trusted retailers. __________________ click me

11-23-2005, 07:39 AM	#7
Mommypooh Commander Join Date: Apr 2004 Location: Columbus, Ohio Posts: 1,425	Dude I am sorry. That totally sucks. I hope it all ends up working out for you. __________________ Married to my High School sweetheart and Best Friend BigJon Mommy to Gabby (03/03), Cameron (01/05), and Magnus (09/07)

11-22-2005, 08:34 PM	#2
Hiro Rear Admiral Upper Half Join Date: Feb 2001 Posts: 3,654	PayPal: "I put in an appeal and you should have a response within 24 to 48 hours on whether or not we will follow up. K, thx, bye." Me: "......."

11-22-2005, 10:23 PM	#5
Cubsfan Rear Admiral Lower Half Join Date: Jul 2001 Location: Colorado Posts: 2,743	Big part of the reason that I only buy through trusted sellers online. (i.e. Somewhere big, like Amazon, or somewhere that has a B&M store) And I never pay through paypal if I can help it.

11-23-2005, 05:10 PM	#8
Hiro Rear Admiral Upper Half Join Date: Feb 2001 Posts: 3,654	PayPal pretty much told me they can't do anything. They've e-mailed the seller but that's all they are going to do and it won't be followed up. It's just a mark against his account and if it becomes frequent with future buyers, then his account will be looked at. Other than that, I am on my own. I..really...can't...say...how...pissed...off...I...am.

11-23-2005, 06:01 PM	#9
IrishSS Rear Admiral Lower Half Join Date: Jul 2000 Location: NoVa Posts: 2,644	Most people don't realize this even exists... http://www.ifccfbi.gov/index.asp The Internet Fraud Complaint Center (IFCC) is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C). IFCC's mission is to address fraud committed over the Internet. For victims of Internet fraud, IFCC provides a convenient and easy-to-use reporting mechanism that alerts authorities of a suspected criminal or civil violation. For law enforcement and regulatory agencies at all levels, IFCC offers a central repository for complaints related to Internet fraud, works to quantify fraud patterns, and provides timely statistical data of current fraud trends. Trust me, they investigate everything. Their office is right across the street from me and i've been there hundreds of times. Good people working there, genuinely concerned with helping those who have been ripped off. __________________ Spigs, you MFR#1N!

11-24-2005, 06:39 AM	#10
hoey222 Rear Admiral Lower Half Join Date: Dec 2000 Location: a little more to the left Posts: 2,426	was the paypal sent using real funds or credit card? if you used a cc you could have your cc chargeback paypal to reclaim your money. __________________ i have become comfortably numb......

11-24-2005, 10:56 PM	#13
rockets26 Lieutenant Junior Grade Join Date: Jun 2004 Location: Houston Posts: 116	Company is in UK. That has to complicate things i'm assuming.

11-28-2005, 08:14 PM	#14
Hiro Rear Admiral Upper Half Join Date: Feb 2001 Posts: 3,654	Update: The sender still refuses to get me a tracking number. Just keeps replying with, "I told you already, it's sent." As if I should trust him on this. Bank of America has refunded my money and is sending me out legal documents to sign and send back with the e-mails as evidence. PayPal still refuses to help...although when Bank of America gets involved I am sure they will. Necklace still hasn't arrived. As my girlfriend says, now that Bank of America is involved, we can just send an e-mail to this guy saying, "That's right, you got owned by the Bank of Motherf*ing AMERICA**!" (this is for humor)

11-28-2005, 09:59 PM	#16
Hiro Rear Admiral Upper Half Join Date: Feb 2001 Posts: 3,654	No, this was a first time over seas buy.

11-29-2005, 03:02 PM	#17
Hiro Rear Admiral Upper Half Join Date: Feb 2001 Posts: 3,654	Update: Necklace arrived today, it was sent out six days ago after I had made it clear I wasn't screwing around and I was contacting PayPal / Bank of America. PayPal fully denied the appeal on the case review stating that I was on my own to get either a refund or the item. I closed the open appeal with Bank of America. Bank of America was the only one who seemed willing to help, and they did refund my money when I first initiated the comlpaint. I just had to pay it back to them when I closed the case. I'll get a real life picture of the necklace tonight.

12-03-2005, 09:40 PM	#18
Tse How Lieutenant Join Date: Jul 2000 Posts: 248	awesome. I love B of A. They've never provided anything short of satisfactory service. Also, F Paypal. Same thing happened with them over an internet purchase of mine 4 years ago - they wouldn't do anything, so I turned to my CC provider, MBNA. Hell yah. MBNA / Visa laid the smack down on Paypal. Of course my Paypal account was frozen (but I had no $$ in it anyways), but hey, I wanted my $650 back. Glad you got your necklace from the vendor.

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12-09-2005, 07:42 AM	#20
cmdenter Lieutenant Junior Grade Join Date: Dec 2005 Location: Seattle Posts: 56	Oh, poor man!

12-16-2005, 07:56 AM	#21
larkshall Plebe Join Date: Dec 2005 Posts: 2	Phoenixdesign jewellery We too have been 'had' by this individual. IE ordered goods, and had either delays, promises etc. We are in the UK It may interest you to know that we have have contacted trading standards, and they have asked us to write to him via recorded delivery mail demanding a refund in full by a given date. If he fails to comply, then Trading Standards can commence action for recovery. For your interest the telephone number quoted on the website is FRENCH not a UK number. There is a French website quoting his address in France (we have sent the same letter there). Here is his mobile number 07967907491. The French address is Phoenix Design, 15 chemin de Trauquetard, Boissel, 81600 Gaillac, France. Please keep us updated with your situation as if Trading Standards have to take action they will be interestered in other people who have been affected. Regards David Low

12-16-2005, 08:32 AM	#22
larkshall Plebe Join Date: Dec 2005 Posts: 2	furher information phoenix You maybe interested to know that there is a recorded messae on the original telephone number for Phoenix Deisgn 01737 7880548. I have checked the mobile number but there is no reply at present just an answering service, the same as the French number. My order was placed a few days after yours and has followed excatly the same pattern. David Low

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