Diablo

Alrite, here's the situation, my family comes to me w/ all their computer probs. The most recent one... apparently they installed Norton Systemworks Pro 2001 on their older pc. They ran several tests (windoctor, disk doctor, & system check). Apparently 300+ errors occured, and they let norton try to autorepair them all. They reset the comp, hoping it would work better, but this didnt exactly happen. Messages of 9-10 missing .vxds came up, and the message "While initializing device SHELL cannot find or load required file KRNL386.exe File not found". The computer then goes to the "Its now safe to turn off your computer" (older comp). apparently none of the .vxd messages, nor the KRNL386 message have ever come up during their usage. I tried running safe mode, but this yielded the same thing. I can get into DOS mode. I tried format c:, but the drive is compressed, and apparently i need to access windows to format a compressed drive. I dled a few DOS utilities on my comp & put them on a disc, but they were pretty much crappy & didnt help. If anyone knows of any good DOS utilities, or can help me reformat this comp, i'd greatly appreciate it. fyi, i've never had to reformat a comp w/ out a restore cd, so i may need help if it comes to this. My stupid aunt is being a pain trying to get this comp back asap, so any help would greatly help. (descriptive help if complicated)

Thanx!