Verizon FIOS

johnnymk · 10-23-2008, 05:42 PM

My sister has Verizon FIOS for TV, internet and phone. She lost her internet today. She called tech support. They go through different checks. She does something with the jacks. The guy says that it's the router.

She won't get a replacement modem till next week and she is furious. They told her a tech guy can come out for $90 per hour. Obviously, she won't pay that kind of money, especially since she is on a trial service with Verizon for about another month.

Would she be able to disconnect and relocate the TV or phone so that she can get internet temporarily? I am doubting this, because I bet the connector is totally different for each device.

gear02 · 10-23-2008, 11:12 PM

I don't know how FIOS works but if she's on the trial service, I think she should try calling support and telling them she'll discontinue if they don't fix it. Or try talking to retention?

johnnymk · 10-24-2008, 06:32 AM

She tried her internet this morning and it works...weird

attgig · 10-24-2008, 10:12 AM

yeah... that'll happen to me every now and then with comcast as well. I'll lose signal and then 8-24 hours later, it'll work again. I get tired of talking with their customer support, cuz it always takes forever, so, I just wait and deal with it...

Daversinger · 10-24-2008, 04:50 PM

Quote:

Originally Posted by attgig

yeah... that'll happen to me every now and then with comcast as well. I'll lose signal and then 8-24 hours later, it'll work again. I get tired of talking with their customer support, cuz it always takes forever, so, I just wait and deal with it...

Same thing at our house. When the cable guy did finally come he re-wired and crimped everything from the telephone pole in our alley all the way to the cable modem and gave us a new modem. We have not had a problem since i.e. not for 1.5 years.

mojo · 10-27-2008, 10:27 AM

FIOS is pretty solid. but when there's a fiber outage it's catastrophic. like, it could be down 7 or more hours. and depending on where it is, it could interrupt service for other providers as well.

relocating the tv or the modem would not make any difference with fttp, unless there was a wiring issue.

is the modem and the router the same unit? if not, powercycle the modem first, wait for it to sync, then plug in the router. generally that should do the trick. of course this can be next time it happens...but hopefully it doesn't.

10-23-2008, 05:42 PM	#1
johnnymk Chief of Naval Operations Join Date: May 2000 Location: LEVITTOWN< PA> USA Posts: 13,621	Verizon FIOS My sister has Verizon FIOS for TV, internet and phone. She lost her internet today. She called tech support. They go through different checks. She does something with the jacks. The guy says that it's the router. She won't get a replacement modem till next week and she is furious. They told her a tech guy can come out for $90 per hour. Obviously, she won't pay that kind of money, especially since she is on a trial service with Verizon for about another month. Would she be able to disconnect and relocate the TV or phone so that she can get internet temporarily? I am doubting this, because I bet the connector is totally different for each device.

10-24-2008, 10:12 AM	#4
attgig Chief of Naval Operations Join Date: Jun 2000 Location: the burbs of baltimore Posts: 11,924	yeah... that'll happen to me every now and then with comcast as well. I'll lose signal and then 8-24 hours later, it'll work again. I get tired of talking with their customer support, cuz it always takes forever, so, I just wait and deal with it... __________________

10-27-2008, 10:27 AM	#6
mojo Fleet Admiral Join Date: Jun 2001 Location: about 15 min away Posts: 8,165	FIOS is pretty solid. but when there's a fiber outage it's catastrophic. like, it could be down 7 or more hours. and depending on where it is, it could interrupt service for other providers as well. relocating the tv or the modem would not make any difference with fttp, unless there was a wiring issue. is the modem and the router the same unit? if not, powercycle the modem first, wait for it to sync, then plug in the router. generally that should do the trick. of course this can be next time it happens...but hopefully it doesn't. __________________ say "hi" to lumbergh for me

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10-23-2008, 11:12 PM	#2
gear02 Admiral Join Date: Apr 2000 Location: Seattle, WA Posts: 7,223	I don't know how FIOS works but if she's on the trial service, I think she should try calling support and telling them she'll discontinue if they don't fix it. Or try talking to retention?

10-24-2008, 06:32 AM	#3
johnnymk Chief of Naval Operations Join Date: May 2000 Location: LEVITTOWN< PA> USA Posts: 13,621	She tried her internet this morning and it works...weird

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