Help!

Chris7530 · 07-12-2001, 02:30 PM

I am having problems with my internet access. I have Windows ME, USB modem, Athlon, Asus A7M266 and AOL. Every time my modem finishes dialling and I get in to AOL, the modem disconnects and my computer crashes. The light on the modem stays on. The light on my optical mouse goes out. Even if I can manage to make a connection it will always crash within a few minutes. If I open up an Internet Explorer page it crashes. I have AOL on another computer, internal modem, and it is fine. I have fiddled with about a million settings in the bios, in device manager, and still nothing. The modem worked fine with a previous isp. It has to be a USB thingy but I can’t see any problems.

Has anyone experienced this? Does anyone know what is going wrong? I would really appreciate any advice.

Thanks

Grimm · 07-12-2001, 03:13 PM

Well the obvious problem is that you are using AOL!
After that I would say that you should start reinstalling software. Start with the AOL, better yet remove and cancel AOL then get a real ISP.
If that doesn't work, the easiest thing to do would be reinstall ME.

Chris7530 · 07-12-2001, 04:56 PM

Yeah, already tried that. I hate AOL but I am stuck with it. Has to lose great isp when upgrading to digital tv, and AOL is the only ISP that I can get on ntl till ntl they get their act together and start offering broadband.
It is definetly a USB thingy as I swapped modems and internal pci works perfect.

LPMiller · 07-12-2001, 05:06 PM

the fault seems to lie with the USB connection...I think the first hint is the light on the mouse going out.

One thing to try is either a USB hub, or just switch the modem and mouse in the port. Or, try a PS2 mouse, just to see if that is a problem. Though USB is supposed to prevent conflicts, it happens, especially with modems.

07-12-2001, 05:06 PM	#4
LPMiller Chief News Editor & Master of His Domain Join Date: Aug 2000 Location: Minnesota Posts: 8,161	the fault seems to lie with the USB connection...I think the first hint is the light on the mouse going out. One thing to try is either a USB hub, or just switch the modem and mouse in the port. Or, try a PS2 mouse, just to see if that is a problem. Though USB is supposed to prevent conflicts, it happens, especially with modems. __________________ lpmiller Chief News Editor Nobel Prize Nominee Reverend in the Universal Life Church Once Shot A Man For Snoring Too Loud Way Too Lazy To Change His Signature "The strength to change what I can, the inability to accept what I can't, and the incapacity to tell the difference." - Calvin and Hobbes

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07-12-2001, 02:30 PM	#1
Chris7530 Ensign Join Date: Apr 2001 Posts: 23	I am having problems with my internet access. I have Windows ME, USB modem, Athlon, Asus A7M266 and AOL. Every time my modem finishes dialling and I get in to AOL, the modem disconnects and my computer crashes. The light on the modem stays on. The light on my optical mouse goes out. Even if I can manage to make a connection it will always crash within a few minutes. If I open up an Internet Explorer page it crashes. I have AOL on another computer, internal modem, and it is fine. I have fiddled with about a million settings in the bios, in device manager, and still nothing. The modem worked fine with a previous isp. It has to be a USB thingy but I can’t see any problems. Has anyone experienced this? Does anyone know what is going wrong? I would really appreciate any advice. Thanks

07-12-2001, 03:13 PM	#2
Grimm 100% Pure Evil Join Date: Sep 2000 Posts: 7,861	Well the obvious problem is that you are using AOL! After that I would say that you should start reinstalling software. Start with the AOL, better yet remove and cancel AOL then get a real ISP. If that doesn't work, the easiest thing to do would be reinstall ME.

07-12-2001, 04:56 PM	#3
Chris7530 Ensign Join Date: Apr 2001 Posts: 23	Yeah, already tried that. I hate AOL but I am stuck with it. Has to lose great isp when upgrading to digital tv, and AOL is the only ISP that I can get on ntl till ntl they get their act together and start offering broadband. It is definetly a USB thingy as I swapped modems and internal pci works perfect.

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