So now i got a comptuer issue. My mom's computer is sad. It will not open a webpage. When you click on internet explorer it appears to not find the webpage and it appears to knock out the router, as i lose connectivity with all other computers. I tried to install antivirus and the program and everything locked up to the point of having to hardshutdown. (holding down the button for 5). I tried safe mode, still locks up. Basically,if i pull up the command prompt, click on the antivirus install program or do any real command or double click, i lose the mouse and keyboard. Everything just hangs up.
I feel like its a hardware thing, but my mom had typed a word document after the incident and saved it with no problem. I disconnected it from the internet incase there were bad things going on, but i am not sure on the next step. I am thinking of running mini pe to try and find viruses or maybe just burning her files to a CD and reinstalling the dell stuff.