So...the lawn guys came by Monday night (at night?) to mow our condo lawn. They were edging the sidewalk and hit the freaking cable line somehow.
I go out to yell at the guy...even though I know that it wasn't really his fault...it was the cable company's fault for not burying it deeper. But at least it made me feel better. Somewhat.
Called up the cable company that night. They said they'd send someone out by 8PM to repair it. 8:10PM the guy rolls up, takes a look at it and tells me "I can't repair it because I'm not allowed to leave the cable line running OVER the sidewalk." He didn't have any of the equipment to dig the line out from under the sidewalk either. So he logs the call and puts in a service ticket to have them come by tomorrow (Tuesday).
Middle of the afternoon...no one has arrived. I have Mommypooh call the cable company and they tell us someone should be there between then and 6PM.
6PM rolls around and no one has shown. We call the cable company AGAIN and find out that the service ticket was logged wrong so they just assumed we didn't need service and dropped us off the list. That's when I started to get pissed. He tells me that someone would contact us tomorrow to set up an appointment to have the line repaired. I tell him "just put my name at the TOP of the list and they won't need to call...the first guy that shows up to work that morning heads over to my house and fixes it...simple as that". He responds with the typical CS Rep "I'm afraid I can't do that sir...I don't have the ability". Whatever.
My track record with this company has never been good so far...but I don't wanna hassle with trying to switch. When they first hooked us up, it took them 2 weeks to come out and repair the lines that had been apparently cut by the original cable company or something. Then, about a year ago the line was cut when some construction on our drainspout pipes was done. It took them a whole week before they came out to repair it..and apparently that's when they didn't bury it deep enough.
I bitched the guy out for a long enough time that he gave me $10 off my next 6 months of service ($10 every month)...but that doesn't really make me feel any better. I just want the damn thing fixed.
No TV. No phone. No internet.