Serves me right to imagine Morality Inc. would be good with CS. Actually, I guess I was a bit taken aback, considering they usually hire pretty friendly folks in their B&M stores, although they are rather ineffective.
Regardless, my tale of woe:
I hopped in on the 20% off deal Maggie posted a week ago. So I've waited 9 days, nothing. I called today, and they deign to inform me that the thing is backordered. Fine, these things happen. Far be it from them to actually e-mail me and TELL me it's backordered, but, hey now I know, right? Only took me 10 minutes struggling with a barely sentient CS rep and their phone system. So I ask to have the shipping upgraded when the product DOES come into stock. The answer:
I'm sorry sir, once the order has been placed, we can't do anything about it. I can't change any of the details of the order.
Me: Well, you could cancel it, so you can't tell me you can't change the order once it's placed.
CS: Well, actually, sir, I can't even cancel it.
Me: *bang head on desk*
Is there a reason why consumers must always suffer fools? I swear, you could found a consulting firm SOLELY on fixing other people's fucked up customer service divisions. This is pathetic.
Holy blithering idiots, Batman!
So no sooner than this morn's debacle than this afternoon, I get a friendly "you're a deadbeat with no credit" e-mail. Well, finally, I think, at least they're sending me e-mails! Then again, they're telling me I've maxed out my credit card, and I'm pretty goddamn sure I haven't done that.
So a quick call to the dreaded CS department, and the gist of their explanation is that widespread incompetance has gripped the company today, and that I do, in fact, have credit on my credit card. In fact, says the lass on the other end of the line, we haven't even run your credit card.
I did find out that the gift cards are scheduled to come in tomorrow, and that they should be shipped by Friday. For all of you that are waiting for them to come out of backorder, I've gone through the pain (pain like gnawing off your own left hand at the wrist) for you.
i got an email from them too saying something about my credit card not being accepted. it didn't even make sense and there was no explanation. so i called as soon as possible, like it helpfully informed me to do, and the csr said that she didn't know what the problem was and that she'd have to ask a superivisor. so she came back and said it was a mistake! sheesh! why that happened i have no idea. but yeah, my gift cards are backordered as well. she didn't know when they'd be in or anything. way to go walmart.