At least it appears they did. I'll try and keep this short and to the point. Note: I was not present, this is all second hand info.
So my daughter (Tiffany, 10 years old) goes to the mall with a friend and friend's mother on Sunday. The mother goes into a store next to Abercrombie, while the girls go looking for clothes. Tiff has a gift card that I gave her for her birthday that had $45 remaining on it.
She picks out a shirt that costs $18 and goes to pay for it. The girl at the register "swipes" the card and tells her it has a zero balance. Tiffany protests, AF girl tells her no, so Tiff pays cash and asks for the card back. AF girl tells her that it's no longer valid and keeps it, refusing to return it.
Tiff gets home, upset, and tells me what happened. I drive back to the mall and ask the manager to find the card and return it to me. They find it in the trash and give it back. I go home, call the card customer service (AmEx), who tells me that the card has a $5 balance on it. Last charge? Yup, you guessed...$40 at Abercrombie.
I've since returned to the store and asked for a credit; they stalled and told me they couldn't do it. I've contacted AF Corporate Customer service and have a complaint ticket opened up. They got much more responsive when I told them my next phone call was to local media and/or the police. At this time, still waiting to hear back from them.
I don't care about the $$$. I care about them stealing from my kid.
Oh yeah, I did contact some local TV stations. Hopefully one of them will follow up and want to talk to the folks at the store.