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Thread: one reason why i dont trust best buys tech support

  1. #1
    Admiral renovation's Avatar
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    one reason why i dont trust best buys tech support

    i had a client just give me a dell Inspiron 1525 laptop for parts. they were told by best buy the unit was toast and needed a new mother board !
    the tech at bestbuy after having it for 2 weeks said the charging port was toast and that ment a new motherboard was needed. the client said screw that and just bought a new unit.
    well i got the laptop case all the paperwork ( manuals ). (the works for free im happy anyway ) i didn't have a charging brick so i let it sit for the last couple of weeks. last night i was with a friend and he had his work computer. I asked if I can use his charging block from it over night it was a dell to.
    i get the brick home plug it into the unit that best buy said needed a new motherboard. I open the lid hit the power button and the unit booted right up.
    i let it go for 5 mins and take a look and the gage for battery heath said its at 24 % charged and is charging. i let the computer sit about 40 mins latter the meter reads 100% charged.
    today I loaded windows 7 professional on it had vista before.
    also the battery holding a charge. best i can figure right now from playing with it for hours now .is the power charging brick is dead. there is nothing wrong with this computer.
    i feel bad for my client they went out and bought a new laptop computer. all becouse of a bad power brick that would of cost maybe $65 if they got it from dell for a oem or $30 for a aftermarket unit .
    they did call me on it but I said. i really dont work on laptops that was why they took it to BEST BUY.(best buy still charged them $65 to give then bad advice to )
    Last edited by renovation; 01-19-2011 at 09:27 PM.
    You could pick up Lindsay Lohan for less than a intel 990x, and still have money left over to bail her outta jail

  2. #2
    Secretary of Defense DarkFury's Avatar
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    I would tell the friend to go back and demand a refund for the $65 they paid, then use that to buy a new charging brick and then possibly sell the currently working laptop.

    I wouldn't let Beast Buy get away with that. Friends don't let friends get tech support from Beast Buy.


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  3. #3
    Chief of Naval Operations attgig's Avatar
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    agreed. demand 65 bucks back. demand they take the computer back for full refund.
    demand a free brick.

  4. #4
    Admiral renovation's Avatar
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    if you read there fine print you'll find no refunds on tech services !
    You could pick up Lindsay Lohan for less than a intel 990x, and still have money left over to bail her outta jail

  5. #5
    Secretary of Defense DarkFury's Avatar
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    They didn't provide any "tech services"... so that is null and void.

    I'd take it to the Store Manager if they put up a fuss. Either way, they are gonna give me my $65 back due to negligent advice.


    DarkFury's Pimptopia - Don't Hate the Playa, Hate the Game!
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