I need some advice from you people out there that have had nightmare jobs. (The ones you dread going to because you feel like your bosses are greedy, immoral, micromanaging *******s)
I am currently employed by Sears, and have been for 2 years. I am reconsidering continuing my employment any longer. Here's why:
I returned to the store to pay off a bill this weekend and my manager stopped me and asked if he could give me my eval. Listen to this shit.
My extended warranty percentage was at 47% (meaning I sold it almost half the time) Par for my department was 50%. I, a part time'r, had the highest for a department of full time sales associates (which my boss noted), but because I didn't meet the expectation, I got a 2/5.
Credit Application Section: I had 23 credit apps with the credit insurance in 3 weeks, which is phenomenal for my department/store (which my boss also noted). I scored a 3/5 in this section.
Departmental Knowledge: 3/5 (Meets expectations) I know enough about PC's, cameras, and cordless telephones to be a top notch salesmen for a place like Sears. Hell, my manager knows I am certified for computer repairs and maintenance (no other associate is). I spent 2 hours walking my Store manager through installing hardware we didn't carry (which isn't expected for us to know)
For Customer Satisfaction/Going the extra mile: Here's the BIGGEST kick in the ass I've ever had. I've always done more that what was asked of me because decent people are rare in this world. I figure why not make someone's day. One lady, who was spending Xmas in the hospital with brain tumor complications, wanted to buy a digital camera for her son, but couldn't shop due to her unexpected medical complications. Circuit City and Best Buy blew her off, but I spent 45 minutes on the phone with Sears credit to pull some strings to get the sale approved, and I delivered the camera to her PERSONALLY and took full responsibility for the sale. I didn't ask for anything in return, but she wrote a really nice letter about me to the Store manager, without my knowledge. My manager was told to take me out to dinner, and was instructed to give me a copy of the letter. He did NEITHER (and all I wanted was a copy to read). He also FORGOT about it when it came time for the eval. Customer Satisfaction rating for greg: 3/5 (Meets expectations)
I complained about how bad Sears was getting over the summer and mother suggested I ride things out because I was looking at it through a youth's eyes. I told her about the eval, and she told me it was a crock of shit. (My mom rarely backs me when I stand up for myself, thinking it's without probable cause)
What do you think, people? What do you do when all intrinsic/extrinsic motivation disappears? I don't mind going the extra mile to be a decent human being, but I won't stay in a position where I'm abused, underappreciated, and neglected.
[Edited by gwilks98 on 02-20-2001 at 05:44 PM]