go to:
http://www.thebusinesssource.com/odc/odc203tk.htm

The summaries are...

Lessons from the Nordstrom Way
How Companies Are Emulating the #1 Customer Service Company
by Robert Spector

Profit Building
Cutting Costs without Cutting People
by Perry J. Ludy

The tips are...

"Goal Setting" from Skills for Sales Success
By David Batchelor and Art Horn

"Market Commentary" from the latest issue of Dow Theory Forecasts