Not sure if anyone here is familiar with the Cell Phone Shop problems some of us have been having with their merchandise not being very good (in some of our cases). I was wondering if anyone can tell me if I should just mail the stuff back and wait for who knows how long for my credit or should I take this to a higher point. I no longer have the packaging from them so hopefully they wont give me any grief about accepting the return. I am honestly floored though that they are treating me differently from others who seem to have gotten easy refunds. I am gladly returning the products that are defective but am completely pissed that i need to rearrange my schedule to get to a post office to ship their crap back only to probably get grief about the lack of packaging. Is there a way to let Yahoo know about their discriminatory practices on customer returns/refunds? Am I being discriminated against for some reason? if you refer to the thread in the GotDeals section (sorry for not linking here) you will see that others have successfully gotten their refunds without hassle. Here's my back and forth correspondence with this company. Anyone here wish to comment?
Please return the product to the below address through USPS with a copy of
Attn: Carol wong
Cell Phone Shop
115 E. Broadway, H202
San Gabriel CA 91776
When you have sent out the returned product, please let us know by email.
Also, let us know the product that you have returned.
We will give you a credit back asap.
----- Original Message -----
To: http://www.cellphoneshop.net <[email protected]>
Sent: Saturday, July 07, 2001 3:47 AM
Subject: Re: Order #13082
> I prefer to have a refund issued please.
> Thank You
> ----- Original Message -----
> From: "www.cellphoneshop.net" <[email protected]>
> To: "
> Sent: Friday, July 06, 2001 9:45 AM
> Subject: Re: Order #13082
> > Dear ,
> > We are sorry to hear about the defective products. We can
> > give you a full refund or send you replacements. Please let us know
> > want us to do. Thank you.
> > Thank you for your comment.
> > http://www.cellphoneshop.net
> > ----- Original Message -----
> > From:
> > To: <[email protected]>
> > Sent: Friday, July 06, 2001 8:38 PM
> > Subject: Order #13082
> > > To Whom it May Concern,
> > > I am writing to let you know that I am disappointed in the consistency
> > > quality of your products. I ordered through your store the following
> > > products:
> > >
> > > All-In-One Handsfree For Nokia 5100 and 6100 NOK-ALL1000
> > > Lithium battery for Nokia 51xx, 61xx BAT-N1003
> > > Car Charger for Nokia 51xx, 61xx cell phone CHA-N1000
> > > Nokia 5100 series leather case CAS-N1000
> > > Blue Key Pad For Nokia 5100 KEY-N1001
> > >
> > > None of the products came with instructions, although after a search
> > the
> > > internet on them uncovered what was needed to use them. While the key
> > pad,
> > > hands free unit and case were all in proper working order, I had
> > experienced
> > > poor quality with the phone charger and the battery. The clip on the
> > phone
> > > case broke off after one use, the battery, after one month of use has
> > > stopped working - I followed the instructions exactly on charging
> > > and the phone charger, when plugged into the phone states "phone not
> > > charging". I understand that you are a distributor of these
> > and
> > > more than likely not the manufacturer, and your prices are well beyond
> > low.
> > > However, I would have rather taken the money spent on your products
> > > shopped at my local cingular wireless center for full price and peace
> > > mind that while stuck 40 miles from my house I would be able to make a
> > phone
> > > call without risk that my battery would stop working. My biggest hope
> > > that my Nokia phone is not damaged by using any of these products.
> > > suggest that if you are to continue doing business, you institute
> > > quality control measures as you are putting yourself at high risk for
> > > complaints to consumer departments. I for one am happy that the only
> > thing
> > > I lost in this experience is a bit of my peace of mind and $26.97 plus
> > > shipping.
> > > Regards,