USB 2.0 conflicts with 1.0(I think) on WinXP

[eSDee]

Greetings all, I am trying to help a coworker get an external USB 120 GB hard drive working on his computer. He just installed the USB card, and after he installed all the software for the card and drive, he plugs in the drive and WinXP recognizes it. It mounts the drive as his G: drive and all is well. He can move files back and forth.

However, when he restarts his computer there is a conflict in his Device Manager. The USB 2.0 Mass Storage item has the conflict mark next to it, and when you double click it, it says:

Windows cannot load the device driver for this hardware because there is a
duplicate device already running in the system. (Code 42)

There is an internal zip 250 on his computer, but what I gather from the error is that it is having trouble with the USB 2.0 conflicting with 1.0. Does this make any sense?

The USB 1.0 is onboard, so I figured that I might be able to disable it in the BIOS. There is a setting to Enable/Disable USB Legacy, but that doesn't work. I tried to disable 1.0 in the Device Manager, afterwhich the USB 2.0 works briefly upon restart then crashes.

Is there another way to disable USB 1.0 without having to mess with any jumpers or something like that? Am I even on the right track? I would appreciate any help you might be able to give.

Peace!

[eSDee]

Also, if you unplug the external drive then replug it, Windows XP recognizes it again. Pretty strange

[seqiro]

Don't know if this article helps at all: http://support.microsoft.com/default...b;en-us;312370

[kain9i6]

Are the current USB 2.0 drivers installed on his computer?? I mean for the mobo.. should have come with the mobo driver disk.. I haven't had any problems with my USB, but then again, I don't do much with it other than use my mouse.. but just thought I'd ask.

This might help too.

Link to Error Codes

[Tico]

Is their XP up to date? I know MS has released patches and updates drivers for USB 2.0 through windows update.......

[eSDee]

Thanks everyone for your advice. I am not sure if he is updated completely although I probably should have checked. He is somewhat computer savvy so I figured he would be patched, but who knows. I will see if I can remotely connect to his computer to update his software. I'll let you know if I am successful.

Thanks!

[i6s1]

Might want to install SP1 if he hasn't already.