kds major suckage

[CluelessSi]

Uh ooo I have 2 of those KDS mons... hope they don't die.
had them for a little over a month now..

[jeffwein]

yeah for the first 90 days they will pay for the shipping. mine was 16 days past that. i would be so embarrased as a company to contend that my product worked a little over 90days so we won't cover the return shipping.

[Doofy]

That happened to me on a Canon Printer a couple of year ago.

I had to give them my credit card to get the refurbished item first. They only hold the number as insurance, never actually charge it. After I received the replacement, I reported the card stolen and closed the account. Canon eventually called me asking for the product and in the end they paid for the S/H to send the bad printer back.

I'm not telling you to do the same. But it worked for me. And I never bought another Canon item again.

[jeffwein]

thanks doofy but i made a mistake and used a card i need, so i can't close it.

[jeffwein]

i bought a KDS monitor a little over three months ago. The damn thing dies on me. So I give KDS my credit card number so they advance ship a refurb monitor to me-nice, but they Want ME to pay for shipping the bad one back!!!! $40 f*ck them

[pennypinch]

Jeez, that does suck. I thought KDS was a pretty respectable/mid-grade make of monitor...I guess not!

[jeffwein]

so good news, i found the original receipt and it showed that in fact i had purchased it within 90 days. I emailed them the copy of the receipt. Even then they gave me grief that the serial number was incorrect. i read it to them from my copy. Her response,"we'll pick it up between 1 and 5 tomorrow" and she hung up

[coleslaw]

i've had my 19" kds monitor for almost 2 years without a problem yet!

[coleslaw]

i think that's that same model i have! bought at about the same time! for $400 too!!

[tophenhaw]

my kds monitor just broke as well. only it took them 2 tries to send out a working replacement. gotta go out to the post office today and send the old one back.