Not So Suckage - Buy.Com - a store with honor

[Timotheus]

So, I have been dealing with this $50 GC that I was supposed to get from Buy.com for driving (any incidentally, buying) an Oldsmobile Silhouette. I finally get the GC 4 months after the fact, and can you believe it, the darn thing didn't work - "it had already been deposited into an account".

So, I'm on the horn to Buy.com customer service right away, probably talked to 6 different reps and two supervisors. They finally verify that I'm not making this up, and agree to get me another one. Well, by this time the clearance RAM I wanted was sold out and next best was $30 more expensive. So, I'm back on the phone getting the supervisor to agree to give me an $80 credit, instead of $50 and free shipping too.

Then, I check my e-mail today - guess what - another $50.00 GC. Hoooray!! And, incidentally Oldsmobile sent me the $50 Blockbuster Card cuz I raised hell with them too. So, a total of $130.00 for my test drive experience. Of course, that doesn't even touch one monthly payment so I don't feel too bad for them.

Just wanted to give some KUDOS to Buy.com for honoring their commitment and providing good customer service.

Tim

[pennypinch]

Could be why they're tanking, profit-wise. But I agree, buy has been mighty fair with me and with people I know that have bought from them. I think the sentiment on this board in particular is predominately favourable. I just wish they could do it profitably, if their level of customer service has anything to do with it.

[CluelessSi]

cool
i should prolly order from them =)

[StonedWheat]

<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by CluelessSi:
cool
i should prolly order from them =)<HR></BLOCKQUOTE>

I love buy.com. They're prices even without coupons are low.

[carpenoctem]

Buy has got to be one of the best retail sites on the 'net...probably why they are losing so much cash...one gripe I have though, their descriptions usually aren't very good--I bought 100 verbatim 12x cdrs with the impression that they came with jewels (the picture in the description had a cdr and a jewel case) for $67. However, when they arrived, it was 2 50cd spindles--I could have gotten spindle cds much cheaper elsewhere. I complained, and they said there was nothing they could do, but they would take the picture off the description. So I figure i'll keep buying from them...

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And furthermore, I believe that Carthage should be destroyed.

[Timotheus]

I agree - hopefully they will stay in business. I'll definitely keep buying from them.

[AJ]

buy.com wins VENDOR OF THE YEAR AWARD from me...

a little ot...Start a new account, $10 off $15...BAM Braveheart for $5.99... pretty decent

[This message has been edited by AJ (edited 08-04-2000).]

[Paladin]

Buy.com is a good store any one think of a store that is better? Probly not.