Now that our XP rollout is largely completed, there's been a change in tone in the way bossman is communicating with us. Here's an excerpt from an email he sent to all of us this morning:
First of all, just because I put OC in charge of Remedy full time, doesn't mean the rest of us are no longer responsible for periodically looking into Remedy (and I mean several times a day) and seeing if we have any assigned to our particular disciplines that we should pick up. You all need to start doing this, like now.
OC, you should be orchestrating this whole thing and you now have the direct responsiblity for always monitoring the Remedy Ticket count and alerting each of us on tickets we should be handling. You also should be monitoring the "Work in Progress" and "Pending" tickets in the queue for action and proper response. How this is handled will be directly reflected in your performance reviews. This is your sole responsibility at this point. If you see issues on the rest of our responses to tickets, you are to report those to me and I will handle those issues with the responsible party.
For all of us, our response to our Remedy tickets will also be a part of our performance rating and reviews.
Also, he said to me quite directly this morning: OC, you are in charge of the help desk.