DealSonic

[Kevster]

I just purchased an external USB2.0/Firewire enclosure from DealSonic last Tuesday and finally got it on Tuesday afternoon. When I open up the box, what do I find? A much cheaper USB2.0 only unit instead. The receipt they stuffed in the box even had the correct part number and description for the unit I purchased and the box was clearly labeled as being a USB2.0 only unit. Now I have to RMA this stupid thing to get the unit I paid for.

Dealsonic has VERY restrictive RMA procedures such as no RMAs over the phone, email only, etc so I sent them an email early in the morning yesterday and I have yet to hear from their RMA department about an RMA number. Also, I have to pay for return shipping to them, essentially doubling my shipping cost and pushing out when I will get the unit I paid for because of their screw-up. This is my first purchase from them and likely will be my last depending on how they handle this.

Has anyone else had any problems with Dealsonic?

[LegendKiller]

I'd let Apex or Leon know about this. They usually take care of Apex'ers who have problems with advertisers.


LK

[Leon]

Absolutely. They sent you the wrong item and so I don't think you should have to pay for shipping. Please keep me informed of your "progress" with them.

[email protected]

[Whack]

I PrintScreen one or two windows including the final checkout screen. And, of course, print out the receipt screen too. More documentation always helps.

I had a problem with a cancelled order through compgeeks.com. Pulled the cc, complained to everyplace I could think of, and two weeks later got the item picked (back) up by FedEx, at no expense. Now Citibank says "well, we don't think your complaint/ action was valid". Soooo, I may have a little fight with them now. I don't think I would've gotten anyone's attention otherwise, if I didn't stop the cc.

Compgeeks turned things around and was cordial, but it took 2 weeks, actually almost three weeks, to get the ball rolling. It was a $150 worth of mechandise.

Elsewhere in this forum, I posted about Amazon. I'm still amazed at how pleasant that turned out. :-)

[Kevster]

Well, I haven't heard from them yet so I just sent them another email and I attached my order email as well as my original email requesting an RMA. I'll let you know what they say when they finally get back to me Leon.

I think this just taught me to always shop at Newegg or SVC no matter how good the deal might be.

[Kevster]

Well I just got a very apologetic email from them with a Fed-Ex shipping label attached (print out and attach to the front of the box). Well this is looking better now.

Thank you Leon for giving them a little "persuasion".

[verve247]

Thats the problem with shopping on the net. Most of these sites never let you actually talk to someone by phone. I hate it when I have to twiddle my thumbs and wait for the automated email to arrive 2 days later saying "we need more information to process your complaint."