I just purchased an external USB2.0/Firewire enclosure from DealSonic last Tuesday and finally got it on Tuesday afternoon. When I open up the box, what do I find? A much cheaper USB2.0 only unit instead. The receipt they stuffed in the box even had the correct part number and description for the unit I purchased and the box was clearly labeled as being a USB2.0 only unit. Now I have to RMA this stupid thing to get the unit I paid for.
Dealsonic has VERY restrictive RMA procedures such as no RMAs over the phone, email only, etc so I sent them an email early in the morning yesterday and I have yet to hear from their RMA department about an RMA number. Also, I have to pay for return shipping to them, essentially doubling my shipping cost and pushing out when I will get the unit I paid for because of their screw-up. This is my first purchase from them and likely will be my last depending on how they handle this.
Has anyone else had any problems with Dealsonic?