I have been waiting for about a week for an order of comic books to arrive from this new (to me) online store I am trying out. They had an ad in a mainstream book and their website seemed very professional. Their prices were also great, so I figured, take a chance and save a bunch of money. (Another company which I have known about forever had the same books marked at twice the price or more and didnt even have stock on them)
I placed the order, immediately got a response telling me the timeline for receiving my books and their strict grading criteria, which is overstreet or better. As each timeline passes, sure enough they complete the step on that exact day and then I am told that my product shipped. Great! Today, a mere two days later (they said four) I find an express mail package in my mailbox from the company. I look at it and immediately think, this is not good. Its one of those mailer envelopes and its stretched tightly and I can see where its gotten beaten up. There is no way the comics made it entact....but this is their business, so I give them the benefit of the doubt, praying that it will be alright. I open it up and inside is a cardboard sandwich, with a bagged cardboard sandwich containing the comics inside of it. Ok, so the cardboard might have protected the books..........
Unfortunately, when I take them out of the cardboard sandwich I find that it DID NOT protect them sufficiently as their was damage to all but 3. I figure this is going to be a nightmare trying to get the company to fix this. I carefully go over each book, go on their website to review their grading process and confirm that this condition isnt within the description of what I bought (it wasnt) and called them.
NSS part: I got through on the first call to an actual person, who transfered me to the person I needed to talk to. He apologized for the inconvenience, is pulling the books again for me to reship them, and explained that the mailer option sometimes fails to protect the books sufficiently and in the future I should probably upgrade to the box option. (The website said that the mailer would protect the books sufficiently so long as it wasnt a large order) I just need to RMA all the books back and will get credited the shipping cost.
As much as this sucks, at least the company stands by their products.