I did not exchange ticket 012 7484 787 160 for ticket number 012 2100 476 015. I flew standy on ticket 012 7484 787 160 and needed a refund for the unused ticket 012 2100 476 015. Please have someone contact me via phone today regarding this issue. I can be reached on my cell phone at 269-867-5309.
I have been trying to resolve this issue since April 22 and am getting somewhat frustrated. I appreciate your help but feel that a phone call would be a better means to discuss my refund.
Regards,
Cheapie
-----Original Message-----
From: Northwest Airlines [mailto:
[email protected]]
Sent: Monday, June 14, 2004 11:02 AM
To: Cheapie.
Subject: RE: RE: CR-Compliments (KMM945715V62826L0KM)
Dear Cheapie,
Thank you for contacting Northwest's Passenger Refunds Department.
The $100.00 difference is the service fee to exchange the non-refundable
ticket 012 7484 787 160 toward ticket number 012 2100 476 015.
Thank you for choosing Northwest Airlines. We value your patronage and
consider it a privilege to serve your travel needs.
Sincerely,
Carmela R.
Online Refunds
Passenger Refunds Department
Original Message Follows:
-------------------------
Carmela,
Thank you once again for your response. As per me credit card records,
I now show two seperate credits to my account. One for the amount of
$353.59 and one for $382.61 for a total of $736.20. However, according
to my receipt and my American Express statement, the price of the ticket
to be refunded is $836.20. Please let me know when the additional $100
can be deposited into my American Express account.
Thanks in advance!
Cheapie
-----Original Message-----
From: Northwest Airlines [mailto:
[email protected]]
Sent: Tuesday, June 08, 2004 2:57 PM
To: Cheapie.
Subject: RE: RE: CR-Compliments (KMM919628V14130L0KM)
Dear Cheapie,
This is in response to your recent inquiry. Our records indicate that a
refund for the ticket number provided was processed as follows:
File reference number: 2004-0427-0070-006
- Date May 6, 2004
- Amount $736.20
- Credit Card XXXX-XXXX-XXXX-XXXX
If you have additional questions about this issue please feel free to
reply to this message. Please make sure that you include the file
reference number in your e-mail. Thank you for your patronage of
Northwest Airlines, and we hope you'll have future
opportunities to fly with us.
If this credit is not reflected on your credit card account, please
contact your credit card company.
Sincerely,
Carmela R.
Online Refunds
Passenger Refunds Department
Original Message Follows:
-------------------------
Hello!
In accordance with your instructions below, I am replying because I do
not believe I've received a refund for the ticket. Please contact me
regarding this matter as soon as possible. My American Express account
is far past due and I really don't want to pay the amount in question
out of my pocket.
Regards,
Cheapie
-----Original Message-----
From: Northwest Airlines [mailto:
[email protected]]
Sent: Thursday, April 22, 2004 12:00 PM
To: Cheapie
Subject: Re: RE: CR-Compliments (KMM568263V47877L0KM)
Dear Cheapie,
Thank you for contacting Northwest's Passenger Refunds Department.
We did receive your refund request, and we are expediting its review and
process. Please expect to hear from us through regular mail in two
weeks. If after 2 weeks you have not heard from us please reply to this
e-mail including the following information:
- Ticket Number 012 7484 787 160
012 2100 476 015
Sincerely,
Carmela R.
Online Refunds
Passenger Refunds Department
Previous Reply Follows:
-------------------------
Dear Cheapie,
In your recent email, you alerted us to your concerns regarding your
return travel from Albuquerque to Kalamazoo. On behalf of Northwest
Airlines, we sincerely regret that you were unable to take your
scheduled flight on March 18 because you were in the hospital. I hope
you are feeling better.
So that your concerns regarding the duplicate ticket charges can receive
the internal attention they deserve, I have asked my colleagues in
Passenger Refunds to review your correspondence and reply to you
directly. If you have additional questions, you are welcome to contact
them at:
Passenger Refunds Department
- via e-mail at
www.nwa.com/talk
- by telephone at 612-726-2422
- by mail at 7500 Airline Drive, Department C6591
St. Paul MN 55450-1101
Thank you for taking the time to write, Mr. Cheapie. As our loyal
Silver Elite member, your observations are very important to us. We
look forward to serving your air travel needs in the months and years
ahead.
Sincerely,
Renee Berg
Customer Care
Northwest/KLM Airlines
Original Message Follows:
-------------------------
Michelle,
Hello! I have an issue that I apparently need the assistance of customer
care to resolve. I was given a number to call (701-420-6282). I have
tried to call this number for several days and have gotten a message
telling me that "Due to high volume, we are unable to take your call at
this time...please contact Customer care online."
I just received my American express statement and I noticed that I have
been charged for a refundable ticket (ticket #0122100476015) that I did
not use and had a ticket agent refund.
On March 18 I was scheduled to leave ABQ on flight 1900 (ticket
#0127484787160). Unfortunately I was in the hospital and called and
postponed my flight (prior to the flight time) until the next day.
I showed up at the airport on March 19 and was put on the standby list.
The flight was full and so I was not able to fly home on the 19th.
(Many of the details are in my message below.) I was told by the gate
agent that it looked like the flights would be full for the next several
days. The agent suggested that purchase a one-way first class ticket
(ticket #0122100476015, flights NW1900 and NW5659) and use it in the
event I could not get a seat by flying standy.
I showed up March 20 and was able to board the morning flight (NW0624)
with my standby ticket (ticket #0127484787160). When I got to the
Worldclub in Minneapolis I had a ticket agent cancel the refundable
ticket (ticket #0122100476015). I received assurances from him that it
was refunded and that there wouldn't be any problems. Also, when my
miles showed up on NWA.com, the proper flight numbers (NW0624 and
NW5699)showed up in my WorldPerks account summary.
As I stated earlier, I just received a copy of my American Express bill
and I have been charged for ticket #0122100476015 in the amount of
$836.20.
I need to have this amount credited to my credit card account. Please
make sure that this happens fairly quickly as I do not want to pay
American Express a late fee.
Please contact me at 269-867-5309 regarding this issue.
Best regards,
Cheapie
Reply With Quote
Originally Posted by psycho-
Bookmarks