are you from India or another country and English is your second language?
i know you guys who are techs that work at help desks get sick of people who are totally ignorant when it comes to computers. i am not a geek, but i'm not computer illiterate either. so i am having issues with my BRAND NEW dell. i call dell and get someone with a thick Indian accent. i cannot understand him. he is trying to tell me what to type into a command box and i cannot make out the letters he is pronouncing.
to make it worse he is noticeably frustrated with me when i have to keep asking him over and over what he is trying to tell me. is this my fault? nooooo.
finally after hearing him sigh into the phone i said, "listen, you have to have patience with me because i am trying to have patience with you."
is it wrong of me to ask for a tech i can understand the next time?
and then i am sure i will get transferred and have to wait on hold for an ungodly amount of time again.