Say what!!!! You gotta be kidding me....
As stated earlier.... I contacted PayPal and they verified that I was indeed correct and that you were indeed paid for this... I spoke to one of their customer representatives "Larry" about this and he said that he was going to send you an e-mail concerning this.
Now first off.... my attitude is justified because in my eyes, I had done my part and had been pretty patient up until I had sent you the previous e-mail. How would YOU feel if you had paid for something that never arrived? Would you be all happy about that? I don't think that you would... Would you be happy that it took 3 e-mails before you got a response? Would you be happy if someone told you as a buyer that it is YOUR burden even though you had proof that it wasn't? Now as I re-read my previous message to you, I still never used any offensive language or disparaging words about your character, however I did state the facts as I have them and the expectation that you do the proper things on your end to verify these facts and take action... and now you want an apology for that? Geez... get real. As far as being "up front"... that has to do moreso with why it was so hard to get in touch with you in the first place. And that it wasn't until I threatened Ebay/PayPal actions before you responded... Now put yourself in my shoes... how would you feel if you were buying something and the seller didn't respond to your request? Would you owe them an "apology"?
Honestly, I never saw any apology from you about this situation (even though you did apologize for sending the wrong tracking info)... especially if you have gotten that confirmation e-mail from PayPal explaining and confirming this situation, which I'd hope that you'll have either tonight or maybe tomorrow. I asked them to CC me on that message, however they stated that since they would have some of your personal information on that message that they couldn't give me a copy of what they were sending you, however they assured me that it would be sent.
As far as you not getting paid.... my thing is... I gave you the transaction ID# and the visual proof of the payment. At that point you very well could have called PayPal and confirmed everything that I have told you instead of getting all defensive towards me. At this point you have lost NOTHING, you still have the item in your possession however I only have a credit balance sitting on my credit card so for the amount of the transaction and I am out of $60 until this gets resolved with no unit in hand. Now granted... I understand that you believed that you hadn't been paid, but if I can give you a Transaction number AND a "Confirmed Payment" reciept, then why couldn't you just have taken that info and found out why it didn't show up in your PayPal seller account instead of asking me to do all of the legwork for you? Did you think that my print screen was forged? If so... then one call from you to them would have verified that as well and we could have avoided this unpleasant business and your response back to me could have just stated "It's all cleared up and your unit will be on the first shipment out tomorrow morning... sorry about the mix-up" and it would be a done deal, everybody's happy at that point... but no, it didn't go down like that.
So you don't like my attitude.... well I didn't really take kindly to what I saw as a "hands off" response from you as the seller. Pretty much you gave me the impression that this wasn't your problem... and that was wrong in my opinion (now do you want to apologize for that?). And now YOU feel like the victim here. Needless to say this could be solved rather quickly.... but as far as apologies... well that may be owed on both sides, especially beginning with why you didn't respond to my initial 2 e-mails... that you didn't respond to. You were too busy trying to tell me off that my math was wrong in counting the weeks from when the auction closed versus the item being shipped and then you sent me a bogus tracking number.
Honestly dude... this really started smelling like a scam to me at that point, and I have an itchy trigger finger to just cancel the whole deal and get back the money that PayPal has already taken from my account, which since this money didn't come out of your funds, I guess wouldn't affect you... right? Personally, this is just a SNAFU... and we have to figure out where we go from here.
Just let me know... do you still want to do business or what? I honestly, don't want to deal with an angry seller (since now you are not happy with what I have said) who will send me a product that could potentially have problems and what not due to lack of care in "customer service relations". Now I'm not implying that you are that kind of seller... but the thought does cross the mind. If do not want to continue this transaction, then I'll initiate the buyer dispute process and just forget the whole thing.
I do understand where you were coming from with not seeing the payment, but I did think that you at least owed me more interest and duty in following up on all of this mess in trying to rectify the situation instead of just pointing the finger back at me. However, maybe you just don't care as I'm just another nameless, faceless person in the crowd buying stuff on an online auction or something.... /shrug. I dunno.. Either way, I don't want to feel uncomfortable doing business with someone and I don't want them to feel uncomfortable with me. Things can be worked out, but it takes cooperation with both parties. If you'd like, you can call me at 317-XXX-XXXX or if you give me your phone number, I can call you and we can resolve this personally, if you feel that would be better.
Either way... please read the e-mail that is coming to you from PayPal. If you still feel angry about my words above... then just let me know and I'll be done with it per PayPal's resolution mechanisms. It's your call at this point. Hopefully we can reach a mutual agreement on this situation.
Respectfully,
DarkFury
Reply With Quote
Originally Posted by psycho-
Bookmarks