I ordered a bunch of comics from a store in NY. (The one I posted last week with the books well below list value) It took a week for my books to get here and then to top it off the weather delayed the delivery by another day. Last night when I was checking through all of the books, I noticed that one of the books, which looked perfect on the outside, had some ruffled pages on the inside. As a collector, that defect really changes the value of the book. As such, I immediately called the store, told them which book what the issue was and they apologized and are sending out a replacement book immediately! To top it off, they told me not to worry about sending back the other book.
I have to say that the store really takes care of everything and is extremely customer aware. Two thumbs way up. They already had me happy before with my past dealings from them, but to know that their philosophy/demeanor is still there when there is a problem is great to know.