Lets say you tell someone supposedly in tech support that your receiver is not sending a signal through your composite cables. This is a very specific complaint.....why in the world would they come back and say, your component cables?
UFC: NO, COMPOSITE!
Idiot: You mean the Red, Blue, and Green?
UFC: No, RBG is component, I said composite, where you have a single video and L/R audio.
Idiot: You mean component?
UFC: COMPOSITE!!!!!!!!!!!! Can you please transfer me to someone else in your department
Idiot: I cant transfer you to anyone else.
UFC: Look, if you dont understand what a composite input is, I really dont think you can help me.
Idiot: I am the highest level of tech support here and we cant transfer among ourself.
UFC: There has to be a way to transfer me to a manager or something.
Idiot: Nope, its only us and we cant transfer among ourselves.
UFC: You have to be kidding me. I guess lets get on with this stupidity then.
Idiot: Well what do you have it set to?
UFC: What do you mean? Its a standard signal, factory default.
Idiot: Is it 480, 720, 1080.
UFC: Its the standard factory setting for composite signals
Idiot: This is a high def setup so it has to be either 480,720, or 1080.
UFC: Um, no. Its not high def. None of my setups are high def. Its a standard receiver with a standard TV.
Idiot: Well, where do you have it plugged into?
UFC: What do you mean, its going into the video input on the tv.
Idiot: Well which video input
UFC: Its a composite input
UFC: On the back of the TV
Idiot: Which number?
UFC: THere is no number this is a little secondary set, it only has 1 input on the back and 1 on the front
Idiot: Well which input
UFC: I told you, it only has 1 video input on the back called video
Idiot: Well what about the front?
UFC: Thats an auxillary input, for the last time it only has 1 input!
Idiot: What setting do you have it on?
UFC: Its on the video setting/
Idiot: Which video setting, video 7?
UFC: It only has 1 video choice.
Idiot: Do you have a picture, is it saying something, does it say its searching for signal?
UFC: As I told you, its a blue screen meaning no signal. If I switch to channel 3, which is the coax input, its normal.
Idiot: Oh, Well have you tried different wires.
UFC: The wires are fine, its been operating for 9 months without issue.
Idiot: Have you tried different wires.
UFC: I dont need to try different wires, the wires are fine. It is setup fine. I used to sell these things and have to trouble shoot them for other people. When I tell you the freaking wires are fine and that its the composite output that is the issue, I know what I am talking about even if you dont.
Idiot: You have to try different wires. Cant you just hook this up on your other Tv.
UFC: For the last time, ITS NOT THE WIRES. I have 2 more of these units new in the box. Why dont I just open one of these to show you that its the unit and not the wires.
Idiot: Why not just hook it up to your other Tv?
UFC: Because its impossible to do that, this will prove to you that its the receiver.
Idiot: Ok, hook it up.
UFC: (after hooking it up in under a minute) Do you want me to use the same access card or the new one
Idiot: The new one, on channel 100.
UFC: Who would have guessed, its working.
Idiot: What do you mean its working?
UFC: The new one works fine on the video setting. As I said, its a bad unit.
Idiot: Well, I guess its a bad unit. It is going to cost you $30 for a new one. We dont guarantee that it will be the same unit you have and in fact it will probably be a lower quality one.
UFC: What are you talking about, its under warranty!
Idiot: Well that is with the manufacturer. If you want it covered under warranty you have to deal with them.
UFC: So, this is a propietary unit that only works with your system, manufactured for your company but you dont honor the warranty.
Idiot: Nope, you need to contact them directly or pay us $30 for a new unit.
UFC: I think I will get my unit repaired under warranty for free like a normal person. Even if I dont get it repaired, why would I pay you $30 when I just told you I have 2 identical units new in the box.
Idiot: Thank you for calling DirectTV.
Honestly, that woman couldnt find her way out of a paperbag with a moving walkway going out! No matter what I said, the idiot didnt understand anything! I get better service with the damn Indians!.......maybe not.
So then I call RCA/Thompson electronics:
1-800 number tells me to call a toll number....which promptly places me on hold for 15 minutes!
Finally, a guy picks up:
I2: Thomspon electronics, my name is clueless, please give me your name and the model number and serial of your unit.
UFC: UFC and XYZ blah
I2: How can I be of assistance
UFC: My unit is defective, it intermittenly stops sending a composite signal.
(Interupting) I2: Have you checked...
UFC: I went through all this with DirectTVs specialist including swapping units with the same wires, which worked fine. Its the unit.
I2: Sorry about that. So you say that you only dont have a picture with the composite signal but it works with coax?
UFC: Yep, it had been working for 8 months too. Just started acting up
I2: Never heard of that issue before, I dont know what to do. Can you hold while I go check something
I2: Yep, there is nothing in any of the literature which deals with this problem. Can you hold again while I check with some of the managers.
I2: Ok, I just learned some things. The unit is being discontinued. The problem you are having probably is irrepairable, but if you want to try you can bring it into a repair shop.
UFC: Its under warranty, remember?
I2: Well they told me that since its being discontinued, we can offer you the ABC unit instead of your XYZ unit. The ABC unit is a lower unit. It doesnt offer Component outputs, RF capability or blah.
UFC: Why would I take a much lower quality unit? I bought this one specifically because of those features. This is under warranty and you are telling me that you cant fix it?
I2: Well the only other option is to speak with ERA people. They arent here now, but they might buy your unit back from you for nearly what you paid.
UFC: Its under warranty.......
I2: Well, they will probably definitely give you back at least what you paid. They are only here from 8 to 6 eastern, that would be 5 central.
UFC: So 3pm my time is when they leave.
I2: 5 central.
UFC: I am on the west coast as I already mentioned.
I2: Oh, sorry.
UFC: Well thanks for trying to help, guess I need to call back tomorrow.
So I am going to need to battle it out with them tomorrow regarding replacing this unit. I guess I will tell them that they can give me a tivo versio in its stead or my money back, all of it. This is ridiculous, 1 tech who doesnt know what they are talking about and another who admits that he has never heard of this problem nor can fix it.