So I regularly go to Sonic. (for those that don't know, http://www.sonicdrivein.com it's pretty much a midwestern chain I think) I rarely get food, but normally get a drink. Sometimes just a big freakin ice water with extra ice (love their ice, pretty much why I go there), normally a large diet coke with extra ice.
Anyway, about 1-2 weeks ago, we noticed that their large drinks were now $1.49 before tax. (That's what I was charged and had to pay. ended up being $1.58 after tax.) But the menu still showed $1.39. Ok, so no big deal. I figured they just hadn't gotten around to changing the menu yet. I figured I'd give it a few days and see. A week or so goes by and still nothing different.
Now, there is a lady that works there that I've become friendly with. I see her a lot when I go there (I have been going for 2 years, since we moved to Wichita, and only live about 3 blocks from the Sonic, about 4 times a week. During school, it was 5 or 6 times a week, depending on if I went on the weekends, cause I normally would go and get some ice water for me & Josh both before I picked him up from school.). Anyway, I've also seen her at Walmart & a couple of other places around town, so we always make small talk. So when she delivered a drink to me yesterday, I pretended to gripe at her about the menu being different. She went on to say that I wouldn't believe how many complaints she got from customers. She said it was so WRONG that they were charging more than the menu said, etc. And then hinted strongly that if I really felt that upset, that I should call and get the District Manager's number and complain to him.
She said that they had a new manager there in the store recently and his wife has kind of taken over. That she doesn't give a crap about the customers, just about the money, and that so far as she's heard, there has been no mention of new menus coming out.
So I called the district manager a few minutes ago, after having gone to Sonic today to get a drink after going to the PO. He had no idea that they were charging $1.49 for the large soft drinks and said (in this almost astonished voice), "We can't charge more than what is on the menu. That's just wrong!" He said he was guessing that something got changed in the computer accidentally and that he was going over there at 5:00 for something else anyway so he would check on it and change the computers back. He also said thank you for letting him know about it.
Now, he could have been blowing smoke up my ass, but I was glad I'd called. I'm hoping the manager & his wife get taken down a peg or two and prices go back to $1.39. But if they all decide to stay with the $1.49, that's fine. As long as the menu is changed or a sign put up on there or something.
Ok, so there's my long story of the day!