However, Gayle King, a pal of Winfrey's, who was with her at the time of the incident, disputes Hermès' version of events.
"People were in the store, and they were shopping. Oprah was at the door, and she was not allowed into the store," King told Entertainment Tonight. "Oprah describes it herself as 'one of the most humiliating moments of her life.' "
Not that Winfrey is letting the incident keep her down.
"She's really okay," King said. "Her position is, 'I will shop where people appreciate my business, and I don't believe that any longer includes Hermès.' "
Winfrey's Chicago-based Harpo Productions confirmed that the daytime diva canceled a recent order for one of Hermès' Birkin bags following the incident. The exclusive purses can cost as much as $6,500, and Winfrey reportedly already owns a dozen of them.
Winfrey also informed Robert Chavez, the American president of Hermès, that she would no longer be patronizing his stores.