I am so pissed off I could spit.
I recently ordered this bracelet from LimogesJewelry.com
The charm that is circled was missing and the little circle of metal that the arrow is pointing to was broken (which is how the charm fell off).
I looked and looked in the plastic sack it was in, then in the cloth bag that was in, then in the padded envelope it was sent it, and neither of the broken or missing parts were there.
So no big deal, I'll call, return it and they will send me a new one, right?
So I call. Get the address, can get a new one, no problem. Then I ask if I'm going to have to pay return shipping on it, since it was obviously broken before it was sent. He said yes, I would, because they do not ship stuff out that is broken. I'm like, The hell you don't! If it had broken during shipping, the broken piece and the charm would be IN THAT BAG. Since they weren't, YOU tell ME when it broke.
Long(er) story short, I'm returning it on my own dime and just told him I want a refund. I'm never buying from them again. That is a ****ty policy and this is the first store I've run into that I have to pay shipping to return something that was obviously their mistake.
Granted, it won't take much to send, but come on! What ****ers. I left them a nice little message on the invoice. heh