SS: Will never buy from Limoges Jewelry again

[Jenny]

I am so pissed off I could spit.

I recently ordered this bracelet from LimogesJewelry.com




The charm that is circled was missing and the little circle of metal that the arrow is pointing to was broken (which is how the charm fell off).

I looked and looked in the plastic sack it was in, then in the cloth bag that was in, then in the padded envelope it was sent it, and neither of the broken or missing parts were there.

So no big deal, I'll call, return it and they will send me a new one, right?

So I call. Get the address, can get a new one, no problem. Then I ask if I'm going to have to pay return shipping on it, since it was obviously broken before it was sent. He said yes, I would, because they do not ship stuff out that is broken. I'm like, The hell you don't! If it had broken during shipping, the broken piece and the charm would be IN THAT BAG. Since they weren't, YOU tell ME when it broke.

Long(er) story short, I'm returning it on my own dime and just told him I want a refund. I'm never buying from them again. That is a ****ty policy and this is the first store I've run into that I have to pay shipping to return something that was obviously their mistake.

Granted, it won't take much to send, but come on! What ****ers. I left them a nice little message on the invoice. heh

[cheapie]

sorry. your return was denied because of a missing digit in the rma. lol.

[smeakim]

dispute the charge for the cost of shipping back.

[nickel]

they don't get it. a happy customer is going to return and probably get them more customers.

i was in a store not too long ago returning a pair of shorts. i decided i wanted a different color, same style/brand, but a different color. the salesgirl didn't think i could do that. the price was the same and everything, just wanted a different color.
so she had to call the manager. she started to explain to him what i had requested and he cut her off mid-sentence and said, "sure she can do that. make the customer happy."
of course i am going to return there to buy things, and have good things to say about their management to others who may go there and buy things. it's a win-win for them.
now, if they would have said "no" to such an easy transaction as what i wanted to do i would've been ticked.

some companies, like the one you've mentioned, need some consulting/training to help them realize these things before they have to wonder what made them go out of business.

[Jenny]

Turns out shipping was only 77¢. So I'm not out much, altho who knows if I'll get the $3.99 back that they charged me. So it would have cost them 77¢ to make me a happy customer. Instead, they have lost me and any possible business I would have sent them in the future. Pricks.

[smeakim]

Jenny I know how you feel. I was at a Kmart. The parking lot had no cart racks for carts in the parking lot. The lot was on a hill so any cart left near the top was going to come down hill. My car got dented by a cart. I went in to complain and an asset protect person was sent over. We went out he said they could do nothing (which I know they can) my wife worked for target and she said they could have paid the 107 to fix it. I said I am going in and want to speak to the manager. He called the cops and said I stole his pen. I made a big scene in the store telling everyone what was going on. I got the car fixed in the end and have never stepped foot in there again. I told everyone I know. 107 is more than $.77 but paying the 107 would have made me happy and gotten then a ton of business over time. It goes to show now Kmart is out of business her in CO at least where I live. I agree pricks.