I had some serious problem with my laptop like its overheating and turning off, The laptop is freezing, The dvd rom is making some screeching noise when trying to read DVDs or cds, The wifi is getting disconnected all the time and the touchpad is skipping a lot. The laptop is actually not slow in terms of specifications... Its a Pentium M 2.0ghz, 1 gb ddr ram etc..
So I contacted them and RMA'ed the laptop, Received it after 4 weeks. I have the exact same problem. They didnt fix the problem. They didnt even re-install windows or do anything. NOT even update the drivers. I called them after 2 days after I received the laptop from RMA, they told me to re-install all the drivers. I did that and I kept calling them back. Then they told me to re-install Windows. I also did that and still no fix. They kept giving me some stupid answer all the time.
I was talking to their RMA department guy when I had the problem with the laptop before I RMA'ed it and he told me to contact the tech support and ask to be RMA'ed it again(Second Time). Today I called them, They tell me that the warranty has expired and they wont do anything. I also talked to their tech support manager and I fought with him, he kept telling me that the warranty has expired. I contacted them 2 months ago with the problem. The tech support manager told me that I was lying and I never contacted them after I received the laptop. I called them several times.
SO I called the RMA guy that I talked with before and he put me on hold for 3 mins to talk to the manager. He told that the manager is his BOSS and he cannot do anything to solve the problem, He told me that the best suggestion he could give me is to file a BBB and FTC complaint against the company. He also told me that the company is a BBB registered company and they should fix it if you file the complaint. I did file a BBB and FTC complaint.
Any other suggestions on how to proceed with the problem?
Cliffnotes: Had some problem with the laptop, I RMA'ed it and they didnt fix it. Contacted Tech support for 2 weeks trying to fix the problem. The RMA guy told me that I should contact tech support and RMA it again. I called them today, they tell me the warranty has expired and they wont do anything..
Bought it from [L=http://www.cyberpowersystem.com/]http://www.cyberpowersystem.com/[/L] Its an Explorer U3-2000
So I ordered this laptop for my mom and she is eating my head off now... She wants my laptop till I get hers fixed. I need my laptop everyday for school but I had to give it to her. So I have some weird problem with my desktop and my laptop goes to me mom. I gotta use my freakin PDA now.