Without going into the details, I will just say that I had a horrible experience at the hotel I was staying in for the bar exam. It truly was a nightmare but all in all, I was there solely for the bar exam so long as I knocked that out of the park thats all that matters.
Yesterday, I received an email from Sheraton/Starwood Preferred guest program asking me about my stay at the hotel. I spent a while going through and listing all of the things that had gone wrong and honestly rating the hotel as I felt it warranted.....which frankly was unacceptable. I figured that I might get an apology letter or some "special offer" for a stay at a later time.
Sure enough, at 8:00am this morning my phone rang and as I looked and saw it was the hotel, I let it go to my voice mail system. When I listened to it I was amazed. It was the head manager for the hotel apologizing profusely for the "horrible experience" I had had at their hotel. The message then said she was going to credit my card for at least one night of the stay...I was there 2 nights. I guess it was really worth my time to tell them the facts this time.